topic Re: PS5 Order | Expected Delivery Date in Archived Posts

PS5 Order | Expected Delivery Date

PeterRa33it — Fri, 03 Sep 2021 11:49:47 GMT

I was lucky enough to be able to order a PS5 this morning, do you know what the estimated delivery date will be?

Thanks!

Re: PS5 Order | Expected Delivery Date

Peterthehat1 — Fri, 03 Sep 2021 11:52:21 GMT

Hi peter can you explain to me how to order a ps5

Re: PS5 Order | Expected Delivery Date

Chrislis — Fri, 03 Sep 2021 11:56:57 GMT

You had to initially say you was interested on the site, then they sent an SMS yesterday saying to follow a link at 8:30AM to add this to an existing plan held with EE, seems they’re out of stock again now however.

Re: PS5 Order | Expected Delivery Date

Peterthehat1 — Fri, 03 Sep 2021 11:58:58 GMT

Many thanks

Re: PS5 Order | Expected Delivery Date

miikepend — Fri, 03 Sep 2021 12:10:29 GMT

Someone has just posted answering that very question. Don't know how to link it.

Re: PS5 Order | Expected Delivery Date

Rufunuto — Fri, 03 Sep 2021 18:19:13 GMT

Did you get an answer

Re: PS5 Order | Expected Delivery Date

PeterRa33it — Fri, 03 Sep 2021 18:31:47 GMT

Nope, not yet. Hopefully will soon!

Re: PS5 Order | Expected Delivery Date

Rufunuto — Fri, 03 Sep 2021 19:14:24 GMT

Ive read the last lot got delivered between monday and Friday, stil fingers crossed to wake up to a dpd message in the morning

Re: PS5 Order | Expected Delivery Date

Leanne_T — Sat, 04 Sep 2021 06:38:47 GMT

Hi @PeterRa33it

Thanks for coming to the community.

Please see our Have you ordered a PS5? Here's what to expect, post for details on delivery 🙂

Thanks.

Leanne.

Re: PS5 Order | Expected Delivery Date

Chrislis — Sat, 04 Sep 2021 11:18:22 GMT

This doesn’t really answer the question of when we can expect the delivery, even an estimated timescale would be nice. Are we waiting a few days/weeks or months

Re: PS5 Order | Expected Delivery Date

Leanne_T — Sat, 04 Sep 2021 12:38:53 GMT

Hi @Chrislis

Sorry, I can't give you an estimated dispatch date for your order.

You'll receive a text message with tracking details as soon as your order has been processed and dispatched.

Leanne.

Re: PS5 Order | Expected Delivery Date

Laylamai97 — Sat, 04 Sep 2021 12:42:47 GMT

I’m really unhappy as I’ve gone out and ordered a ps5 game to go with the ps5 for my partner for Christmas after getting an order confirmation yesterday… I placed my order at like 8:33 after being on the site at 8:29 I got an order number and the money taken out my account called this morning to see about delivery to be told that apparently my orders been cancelled as they’re out of stock! I’m so annoyed not happy with EE at all!

Re: PS5 Order | Expected Delivery Date

Chrislis — Sat, 04 Sep 2021 12:45:13 GMT

oh no don’t say that 🤦‍♂️Why can’t company’s just sell what’s in stock, I ordered mine at 8:33 also I’ll have to call and check if mine is cancelled

Re: PS5 Order | Expected Delivery Date

Peterthehat1 — Sat, 04 Sep 2021 12:49:23 GMT

Sorry to hear about that Layla

Re: PS5 Order | Expected Delivery Date

Leanne_T — Sat, 04 Sep 2021 14:31:07 GMT

Hi @Laylamai97

I am very sorry to hear this.

Did you make an upfront payment.

If so, is this showing as pending?

Leanne.

Re: PS5 Order | Expected Delivery Date

Laylamai97 — Sat, 04 Sep 2021 14:45:04 GMT

Yes my upfront payment is pending I understand I’ll get it back it’s not the issue the issue is the fact my order went through and then was cancelled without even letting me know… I was lead to believe I was receiving the product then informed I wasn’t when I chased shipping. On other threads it says if you’ve had order number and conformation email you will definitely be getting one and that you will contacted directly if there’s any issues this obviously isn’t the case

Re: PS5 Order | Expected Delivery Date

Leanne_T — Sat, 04 Sep 2021 14:47:57 GMT

Hi @Laylamai97

I've sent you a private message on here for some extra details.

Leanne.

Re: PS5 Order | Expected Delivery Date

PeterRa33it — Sat, 04 Sep 2021 15:02:35 GMT

Hi Layla, I'm sorry to hear that!

It doesn't fill me with a lot of confidence after my order yesterday 😞

My £10 up front cost has been taken and I received an email with an order reference starting with xko which all the previous entries have said should confirm that I have been successful but seems like that means nothing as as you had the same and had your order cancelled.

Leanne_T can I get confirmation that my order is being processed successfully or do I need to call EE to get the bad news?

Thanks,

Re: PS5 Order | Expected Delivery Date

Chrislis — Sat, 04 Sep 2021 15:04:40 GMT

Yeah would be great if I could get some confirmation I have the £10 pending and a confirmation email, tried calling 150 but all the automated options include are wifi and phone issues nothing for an order

Re: PS5 Order | Expected Delivery Date

Leanne_T — Sat, 04 Sep 2021 15:11:53 GMT

Hi @Chrislis @PeterRa33it

Thanks for posting.

Our Mobile Care team on 150, will be happy to check the order for you.

Thanks.

Leanne.