topic Re: PS5 order in Archived Posts

PS5 order

Patdavid24 — Tue, 26 Oct 2021 09:10:28 GMT

Today i made a PS5 order as i had registered to order. The payment is showing on pending transactions on my account but i have had no email confirmation. Can you confirm if you have the order

Re: PS5 order

Christopher_G — Tue, 26 Oct 2021 11:12:17 GMT

Hi @Patdavid24

If your payment is showing as pending, we've received your order. 🙂

Chris

Re: PS5 order

Karen671 — Tue, 26 Oct 2021 11:48:39 GMT

Can I add a ps5 onto my account and pre order when they arrive in stock please.

Re: PS5 order

Christopher_G — Tue, 26 Oct 2021 12:02:43 GMT

Hi @Karen671

Check out our how to get a PlayStation 5 online help page for information on how to order. 🙂

Chris

Re: PS5 order

Patdavid24 — Tue, 26 Oct 2021 13:52:25 GMT

If order received why haven’t I had an email confirmation

Re: PS5 order

Christopher_G — Tue, 26 Oct 2021 14:13:47 GMT

Is there anything in your junk/spam folder, @Patdavid24?

Chris

Re: PS5 order

Sharri90 — Tue, 26 Oct 2021 14:39:43 GMT

I also placed an order for a ps5 this morning I have got an email with an order number but no number on there I have no text and can’t see anything about my orders on the EE page.
can someone help.. pulling my hair out lol

Re: PS5 order

Christopher_G — Tue, 26 Oct 2021 14:46:48 GMT

If you would like to discuss your order, I'd recommend speaking to our Mobile Care team, @Sharri90

They have access to your account.

Chris

Re: PS5 order

Patdavid24 — Wed, 27 Oct 2021 13:15:05 GMT

This is so frustrating as they have said that without an order number they cant look into. I havent had an order number through however the payment is pending from my bank. Can someone advise what I do?

I recently upgrade my phone and was part of the reason upgrading as was waiting to order the PS5. Now stuck in a 2 year contract

Re: PS5 order

Patdavid24 — Wed, 27 Oct 2021 13:16:05 GMT

Hi Sharri have you received any update on your order yet? Im still waiting but nothing and in limbo

Re: PS5 order

Patdavid24 — Wed, 27 Oct 2021 13:16:46 GMT

Still no email come though can you suggest anything?

Re: PS5 order

Christopher_G — Wed, 27 Oct 2021 13:31:04 GMT

I've sent you a private message, @Patdavid24.

Chris

Re: PS5 order

Fi15 — Thu, 28 Oct 2021 10:28:40 GMT

Hi my partners ordered a ps5 when it went live he has a pending payment on his account still but then the website crashed so he hadn't got a confirmation code or anything and not recieved an email is there any way to find out whether he has been successful in getting one as still haven't recieved any information either way to say yes or no?

Thanks fiona

Re: PS5 order

Leanne_T — Thu, 28 Oct 2021 10:30:23 GMT

Hi @Fi15

Thanks for posting.

If your partner gives us a call on 150, the team can check if the order has been successful 🙂

Leanne.