topic Re: 26/10/2021 PS5 Fiasco in Archived Posts

26/10/2021 PS5 Fiasco

DeadlyDazza — Tue, 26 Oct 2021 19:23:25 GMT

After this mornings episode consisting of many loyal EE customers having a £10 upfront fee taken out of their bank accounts, only for the site to crash after 15 minutes of going live & stock reducing to zero from 'thousands'..

I'd like to ask what EE are planning on for the customers (myself included) who have been given more than the 'money will be back in your account in 2-5 days' spiel??

Re: 26/10/2021 PS5 Fiasco

Northerner — Tue, 26 Oct 2021 21:25:16 GMT

Hi @DeadlyDazza

Not sure about the question you're asking. You were unsuccessful in obtaining a PS5 and EE have said they will return your deposit, but you also want something else? Why? What do you want?

Thanks

Re: 26/10/2021 PS5 Fiasco

DeadlyDazza — Wed, 27 Oct 2021 07:02:31 GMT

Well, seeing as the upfront payment was successfully taken by EE, an order for a PS5 would be nice!

Re: 26/10/2021 PS5 Fiasco

Sharri90 — Wed, 27 Oct 2021 07:38:55 GMT

It’s a first come first serve basis.. unfortunately you wasn’t quick enough EE Lke many other stores only have a certain number of allocation.. that number doesn’t amount to the people who are trying to get one! This was my third time trying. Luckily I managed to get one but the other 2 times was unsuccessful. You’ll just have to wait untill the next drop like millions more.

so pick your toys up and put back in your pram.

Re: 26/10/2021 PS5 Fiasco

Davie0702 — Wed, 27 Oct 2021 21:51:47 GMT

They took the tenner out my account and i had no confirmation at all. I called the sales team this morning and they said it was stuck in the system and gave me the order number pretty swiftly also saying that they are working on the allocations for orders and it will be with me in 14 days. Hopefully this is the case, but might be worth giving them a call.

Re: 26/10/2021 PS5 Fiasco

liamono85 — Wed, 27 Oct 2021 22:22:47 GMT

Hi @Davie0702

I know this sounds silly but I've got a confirmation email from them and a order number about successfully getting Ps5 and they have taken the £10 out of my account but apart from that I've heard nothing from them and I've just got this horrible feeling that I won't get it. Do you think it would be best to contact ee about this?

Cheers Liam

Re: 26/10/2021 PS5 Fiasco

Davie0702 — Wed, 27 Oct 2021 22:35:59 GMT

Hi @liamono85,

Here's the best number to call instead of 150

08000790531

If you've had confirmation you should be ok, it's just a waiting game for them to organise the distrubution and such, but still give them a call to make sure.

Hope this helps

Re: 26/10/2021 PS5 Fiasco

Stea1thm0de — Wed, 27 Oct 2021 22:37:50 GMT

It might be worth downloading the DPD app and see if they have the parcel. It seems that their system updates quicker than EE.