topic Re: 4GEE Mini WiFi Router - Not Working (Again) in Archived Posts

4GEE Mini WiFi Router - Not Working (Again)

charlotteb19 — Tue, 23 Mar 2021 21:31:30 GMT

I have had my 4GEE mini router since December and it is used away from my home to provide a WiFi connection for two Ring security cameras at a separate location.

This combination has previously worked fine.

I switched to a monthly data plan for the WiFi router last week rather than pay as you go and since then the router will not connect to the cameras, there is no problem with the Ring cameras as they are connecting to my home WiFi fine, which I did as a test to see if it was the cameras which were faulty.

Since I have had the router, once switched on, the blue lights appear initially and then go off completely. No lights stay on, the router is always fully charged.

I was on the phone for hours last week to the EE tech team going through trouble shooters, which have not worked, even with a new sim.

I'd like to know if it is possible to get a replacement router in this case as the product is faulty and I am unable to use it?

Re: 4GEE Mini WiFi Router - Not Working (Again)

XRaySpeX — Tue, 23 Mar 2021 22:02:33 GMT

The router can't be faulty if it worked with a PAYG SIM.

Re: 4GEE Mini WiFi Router - Not Working (Again)

charlotteb19 — Tue, 23 Mar 2021 22:16:15 GMT

@XRaySpeX

On numerous occasions the cameras have been unable to connect to the router, as has my mobile phone & laptop, even with the PAYG sim.

Since I’ve had the box, none of the lights have stayed on continuously.

If you don’t think it’s faulty, I’m interested to hear if you can offer a solution?

Re: 4GEE Mini WiFi Router - Not Working (Again)

XRaySpeX — Tue, 23 Mar 2021 22:22:38 GMT

That's not what you previously said:

@charlotteb19 wrote:

This combination has previously worked fine.

I offer no solution, merely logic based on your OP.

Re: 4GEE Mini WiFi Router - Not Working (Again)

charlotteb19 — Tue, 23 Mar 2021 22:33:21 GMT

@XRaySpeX

Yes, the combination has previously worked fine, however, on numerous occasions the cameras have been unable to connect to the router, as has my mobile phone & laptop, even with the PAYG sim.

Re: 4GEE Mini WiFi Router - Not Working (Again)

Christopher_G — Wed, 24 Mar 2021 08:10:37 GMT

Hi @charlotteb19

I've sent you a private message to get some more information from you.

Please take a look and get back to me.

Thanks

Chris

Re: 4GEE Mini WiFi Router - Not Working (Again)

Sarah872 — Thu, 29 Apr 2021 18:27:21 GMT

Im currently having the same problem had my mini box since last October on pay as you go and worked perfect, swapped to pay monthly 2 week ago and red light on signal. The pay monthly sim

works fine in a phone and a pay and go sim works fine in the box. Been on to EE 3 times and got nowhere 😩 any help would be greatly appreciated

Re: 4GEE Mini WiFi Router - Not Working (Again)

Christopher_G — Fri, 30 Apr 2021 07:15:36 GMT

Hi @Sarah872

Welcome to the community.

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: 4GEE Mini WiFi Router - Not Working (Again)

Blairuachdair — Mon, 24 May 2021 14:41:40 GMT

I have a similar issue.

I have Blink cameras and they worked fime on a Huawei O2 4g mini router.

I have swapped out of that and have an EE mini wifi and I cannot now get the sync module for these cameras to connect to the new EE 4G mini.

I have read that the cameras will not work with 5Ghz wifi but would have thought the mini would be 2.4 or 5??

This is so frustrating as I've taken out a 24m contract for the EE mini specifically for using with the cameras but pointless if they can't connect with it.

Has anyone else had a similar issue and if so how did you get round it?

Re: 4GEE Mini WiFi Router - Not Working (Again)

EssexBoyEE — Mon, 24 May 2021 15:02:06 GMT

If your WiFi Mini does support 2.4 and 5ghz Bands then it will probably be one or the other, so your have to manually change it within settings on the Routers Admin Page WebUI.

You may also find after doing this that you may need to set up and reconnect any Devices again that were using the other Band.

Re: 4GEE Mini WiFi Router - Not Working (Again)

XRaySpeX — Mon, 24 May 2021 15:36:03 GMT

Yes, @EssexBoyEE , the 4GEE WiFi Mini does support both 2.4 & 5 GHz bands, but not at the same time. So you have to login & select the 1 you want.

Re: 4GEE Mini WiFi Router - Not Working (Again)

Claudia97 — Wed, 14 Jul 2021 22:11:03 GMT

I’m currently having a similar problem, mines is fully charged and I have restarted so many time, but one it turned on all 4 lights just stay blue but don’t connect to any device even charging all lights still stay blue with no flashing

Re: 4GEE Mini WiFi Router - Not Working (Again)

James_B — Thu, 15 Jul 2021 06:53:44 GMT

Hi @Claudia97,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Does the coverage checker show any problems in your area? (Use the check status option)

James

Re: 4GEE Mini WiFi Router - Not Working (Again)

Claudia97 — Thu, 15 Jul 2021 08:45:33 GMT

Hi @James_B

I have a monthly plan and it says that there is excellent coverage

Re: 4GEE Mini WiFi Router - Not Working (Again)

James_B — Thu, 15 Jul 2021 08:59:08 GMT

Hi @Claudia97,

What does the coverage checker report if you select the 'check status' option?

James

Re: 4GEE Mini WiFi Router - Not Working (Again)

Claudia97 — Thu, 15 Jul 2021 09:17:53 GMT

@James_B It’s say service problem

Re: 4GEE Mini WiFi Router - Not Working (Again)

James_B — Thu, 15 Jul 2021 09:36:04 GMT

Hi @Claudia97,

That means our network team are aware of the issue and will be working on a fix.

Please tap the 'keep me posted' button in the coverage checker so we can keep you up to date.

James

Re: 4GEE Mini WiFi Router - Not Working (Again)

Claudia97 — Thu, 15 Jul 2021 09:59:37 GMT

@James_B Okay thank you, it’s that why the lights are also stuck when it’s charging too because it’s normally meant to flash when charging but they all just stay blue

Re: 4GEE Mini WiFi Router - Not Working (Again)

James_B — Thu, 15 Jul 2021 10:19:37 GMT

No problem @Claudia97

Yes, the lights should return to normal once it can reconnect to the network.

James

Re: 4GEE Mini WiFi Router - Not Working (Again)

12330 — Tue, 08 Feb 2022 11:58:28 GMT

I have a mini wifi hub on pay monthly and cannot connect my ring cameras to it, is there a known problem?