topic Re: Re: Topped up mobile broadband but have no data in Archived Posts

Re: Topped up mobile broadband but have no data

Crofter10 — Sun, 26 Dec 2021 16:06:42 GMT

This does not work!. Tried using it to top up and got message saying I need to turn off WiFI. If I turn off Wi Fi I lose the internet, Very clever EE

Re: Re: Topped up mobile broadband but have no data

Leanne_T — Mon, 27 Dec 2021 09:10:53 GMT

Hi @Crofter10

Thanks for coming to the community.

Did you use this link My EE - Anonymous Top up?

Thanks.

Leanne.

Re: Re: Topped up mobile broadband but have no data

Crofter10 — Wed, 12 Jan 2022 19:45:54 GMT

The pages from EE tell me that I have to "turn off wifi" and then continue. But if I do that I cannot access the internet. Not very clever!

Re: Re: Topped up mobile broadband but have no data

Crofter10 — Wed, 12 Jan 2022 19:46:57 GMT

I may well be joining you in moving. It is actually easier to use non EE websites to top up!

Re: Re: Topped up mobile broadband but have no data

XRaySpeX — Wed, 12 Jan 2022 21:42:48 GMT

@Crofter10 : It really means disconnect from your fixed BB router. You still need to connect by WiFi to your mobile router. What it's getting at is to come off your fixed BB & go to connecting by SIM. It's stupid mobile-centric EE mixing up WiFi with BB.

That link does not top you up but lets you buy more data with whatever credit you have. To top-up that credit 1st use the link @Leanne_T gave you.

Re: Re: Topped up mobile broadband but have no data

James_B — Thu, 13 Jan 2022 07:44:28 GMT

Hi @Crofter10,

add-on.ee.co.uk/purchase is zero rated so you can always access it over mobile data.

Hope this helps.

James