topic Re: My 4g router is very hot to touch in Archived Posts

My 4g router is very hot to touch

Marc2407 — Fri, 31 Dec 2021 02:00:06 GMT

Hi all,

When I try to stream games to play on PS now I get about 10 minutes in and the I start losing control of the game when I have checked the dongel it is very hot to touch, is this right? Also the battery dies quite quick and it's only a month old. I have this 4G wifi due not being able to get fiber through BT due to no space in the greenbox as the speeds are very low on normal internet. When BT offered me this I was very happy as I thought it would solve my issue, most of them have but not this one. Is there a better dongel that can with stand streaming games? All help is welcome.

Thank you

Re: My 4g router is very hot to touch

XRaySpeX — Fri, 31 Dec 2021 02:08:16 GMT

It's not really a "dongle"; it's a mobile broadband router. They do get rather hot.

A better 1 is 4GEE Home Router It does not have a battery (which do get hot) but requires mains power.

Re: My 4g router is very hot to touch

Marc2407 — Fri, 31 Dec 2021 08:11:29 GMT

Hi, OK thank you for the information. Not sure if you would know but is that something EE could swap my for and would there be a added cost to what I'm already paying? Thank you again for your input. 🙂🙂

Re: My 4g router is very hot to touch

James_B — Fri, 31 Dec 2021 08:38:42 GMT

Hi @Marc2407,

Welcome to the EE Community. 🙂

It's normal for your router to get warm during use, but it shouldn't become too hot to touch.

I'd recommend getting in touch with Customer Care. They'll be happy to run through your options for upgrading to 4GEE Home and make sure your current device is safe to use.

James

Re: My 4g router is very hot to touch

Marc2407 — Fri, 31 Dec 2021 09:01:53 GMT

Hi thank you, I can't choose the start Conversation when I want to chat to them as speaking to some one on the phone atm isn't a option.

Thank you

Re: My 4g router is very hot to touch

James_B — Fri, 31 Dec 2021 09:07:11 GMT

Hi @Marc2407,

The start conversation option should work as soon as an a member of the team becomes available.

James

Re: My 4g router is very hot to touch

Marc2407 — Fri, 31 Dec 2021 19:10:59 GMT

I have tried so many times for the start conversation to appear but not happing for some reason.

Regards

Re: My 4g router is very hot to touch

XRaySpeX — Fri, 31 Dec 2021 19:13:58 GMT

Are you on PAYG? You can't Live Chat on that.

Re: My 4g router is very hot to touch

Marc2407 — Fri, 31 Dec 2021 20:32:08 GMT

No I'm on a monthly contract with them.

Regards

Re: My 4g router is very hot to touch

Chris_B — Fri, 31 Dec 2021 21:20:07 GMT

@Marc2407 It’ll be easier and quicker to just call customer services.

Re: My 4g router is very hot to touch

Marc2407 — Sun, 02 Jan 2022 00:17:44 GMT

Thank you I think I might have to.

Regards