Happy Happy Happy

Skinmaster — Wed, 15 Dec 2021 16:05:10 GMT

I would just like to give a big thank you to your technical staff with helping me out today.

I recently tried to upgrade my 4g WiFi account, to a fiber-landline with BT.

After waiting for over 5 hours for the BTengineer to arrive today, i was told that i would have to wait until the 24th Dec for the work to be carried out!!!!!!.

This left me a little more than annoyed to say the least. . .

however, after a friendly 5 min chat with your operative, i was able to upgrade my 32Gb allowance to a more substantial 150Gb connection.

This was achieved very smoothly and immediately.

Needless to say that i have cancelled my contract with BT, so i can remain with EE and their excellent services.

Top rate customer service guys

you know how to look after your customers😊😊😊😊

keep up the great work

Many thanks

Skinmaster

Re: Happy Happy Happy

Katie_B — Wed, 15 Dec 2021 17:37:06 GMT

Hello @Skinmaster.

Thanks so much for coming to the community and providing your feedback.

It's great to hear you have been able to find a suitable plan and have remained with EE.

Have a great evening,

Katie 🙂

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Happy Happy Happy

Re: Happy Happy Happy