topic Payments failing in Archived Posts

Payments failing

Missmatilda — Wed, 01 Dec 2021 23:07:40 GMT

My payment to top up my mobile wifi continues to fail - it’s not the card, I’ve made other purchases with the card today. It goes through the authentication process fine, then says “oops something went wrong. Payment unsuccessful, please try again”. This has happened many times over the last 24 hours. Is there some problem with processing payments right now? I’m going crazy and almost out of back up gigs...

Re: Payments failing

XRaySpeX — Wed, 01 Dec 2021 23:12:50 GMT

Are you trying to top-up thro' your MyEE? Try using Fast Top Up online with a UK bank card.

Re: Payments failing

Missmatilda — Wed, 01 Dec 2021 23:16:46 GMT

Thanks but I’m using the same card I always use - had this modem for 18 months and top up regularly, never has this happen. No one to get in touch with, very frustrating. I always keep a few pound credit so I can use that to buy a few bytes, enough to allow me to top up. But I’m almost out and if it won’t take the payment before it runs out, no more online for me...

Re: Payments failing

Christopher_G — Thu, 02 Dec 2021 08:15:11 GMT

Hi @Missmatilda

Welcome to the community.

Are you still having this problem this morning? Could you try using a different device or browser please?

Chris