topic Re: Cancel an item off my account. in Archived Posts

Cancel an item off my account.

George7364 — Wed, 17 Nov 2021 14:54:35 GMT

I no longer use my mobile wifi on my account. I have been trying to get it deleted off my account and been kept on hold for yonks.

How are you supposed to do it.

Re: Cancel an item off my account.

XRaySpeX — Wed, 17 Nov 2021 15:14:20 GMT

You need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

Re: Cancel an item off my account.

George7364 — Wed, 17 Nov 2021 17:26:13 GMT

Yes I tried ringing , put on hold for ages saying they are very busy.
I’m 63 and haven’t got that much time to sit on hold .

Re: Cancel an item off my account.

Katie_B — Wed, 17 Nov 2021 17:36:42 GMT

Hi @George7364.

I have sent you a private message for more details.

Speak soon,

Katie.