topic Re: Double charge for 4GEE Home Router 2 in Archived Posts

Double charge for 4GEE Home Router 2

Mjnurney — Mon, 25 Oct 2021 12:11:37 GMT

Hello

before I spend another hour on the phone trying to get through. I have been charged twice.

Equipment credit for 4GEE Home Router 2-£100.00

Equipment credit for 4GEE Home Router 2

£100.00

i ordered one and use one, why am I being charged twice???

Re: Double charge for 4GEE Home Router 2

XRaySpeX — Mon, 25 Oct 2021 13:16:33 GMT

£100 + (-£100) = £0

Re: Double charge for 4GEE Home Router 2

Leanne_T — Mon, 25 Oct 2021 13:42:25 GMT

Hi @Mjnurney

Thanks for coming to the community.

As @XRaySpeX has advised, this shows as credited.

Does the final bill amount to be paid include the £100?

Thanks 🙂

Leanne.

Re: Double charge for 4GEE Home Router 2

Mjnurney — Mon, 25 Oct 2021 13:58:59 GMT

No, my bill shows home router added twice with 2 phone numbers.

the bill should be £55 per month but I’ve been charged £163.

Account charges -£200

Phone no x4788 £171.50

Phone no x9024 £165.99

extra charges £26.03

i only have one number and only ordered one router but I’m being charged for 2

Re: Double charge for 4GEE Home Router 2

Leanne_T — Mon, 25 Oct 2021 14:02:03 GMT

I see @Mjnurney

Thanks for the extra details.

In this case, I've sent you a private message on here for some extra details.

Speak soon 🙂

Leanne.

Re: Double charge for 4GEE Home Router 2

Mjnurney — Mon, 25 Oct 2021 14:02:23 GMT

Not only that but when ordering I double checked it was one router and that the directed debit account was changed but neither of that worked out.

Re: Double charge for 4GEE Home Router 2

Leanne_T — Tue, 26 Oct 2021 07:08:16 GMT

Hi @Mjnurney

I have sent you a message on the community for some extra information, if you can take a look and get back to me that would be great 🙂

Leanne.

Re: Double charge for 4GEE Home Router 2

Mjnurney — Wed, 27 Oct 2021 14:12:21 GMT

Thanks for calling me back.

hopefully this can be sorted 🙂

Re: Double charge for 4GEE Home Router 2

James_B — Wed, 27 Oct 2021 14:38:26 GMT

No problem @Mjnurney 🙂

Please keep us updated.

James

Re: Double charge for 4GEE Home Router 2

Mjnurney — Wed, 03 Nov 2021 13:46:38 GMT

Still waiting for a returns bag for the router that was sent twice and charged for twice and the old contract is being charged as well as the new contract too

so not very successful

Re: Double charge for 4GEE Home Router 2

Katie_B — Wed, 03 Nov 2021 14:06:59 GMT

Hi @Mjnurney.

Please let us know if you have not received the router by Friday, our team will then be able to look into this further you.

Katie

Re: Double charge for 4GEE Home Router 2

Mjnurney — Wed, 03 Nov 2021 17:05:34 GMT

Judging by the performance so far I’ll be in touch on Friday.

Re: Double charge for 4GEE Home Router 2

Mjnurney — Fri, 05 Nov 2021 13:06:57 GMT

No returns bag from EE but that’s no surprise. What an absolutely dreadful service from EE.

I would like this problem escalated to whoever can do something about it.

Thank you.

Re: Double charge for 4GEE Home Router 2

James_B — Fri, 05 Nov 2021 13:30:55 GMT

Hi @Mjnurney,

Have you picked up the message from my colleague Claire?

James