topic Re: Purchasing Add-On Data Pack - No Internet in Archived Posts

Purchasing Add-On Data Pack - No Internet

DJB159 — Mon, 06 Jul 2020 17:17:21 GMT

Hello,

My first post here so I hope this in the right place.

I have an EE 4GEE wifi box that I occasionally use when travelling and therefore use PAYG.

I have been attempting for the majority of this afternoon to purchase a data add-on for this device.

I have successfully logged onto my EE account and added £10 credit to the account. However, when trying to purchase a data add-on I am told that I must be connected to the device.

Unfortunately, when I try to do this, I cannot connect to the internet (4G through the 4GEE box), but can connect to the box itself. The issues is that there is currently no data at all on the account.

Therefore, I am unable to purchase a data pack. I have tried buying an add-on pack whilst logged into the account on both my phone (website and My EE app) and laptop. Neither allow me to purchase it as I am not connect to the 4GEE box.

I cannot for the life of me work out how I am supposed to add data to the device.

Any help will be much appreciated.

Re: Purchasing Add-On Data Pack - No Internet

Peter_C — Mon, 06 Jul 2020 17:34:09 GMT

Hi @DJB159 and welcome to the EE Community.

When you connect to WiFi signal from the 4GEE WiFi, enter add-on.ee.co.uk into the address bar and try browse to it.

Thanks,

Peter

Re: Purchasing Add-On Data Pack - No Internet

DJB159 — Mon, 06 Jul 2020 18:09:47 GMT

Hello,

I am met with the "no internet" google page.

Thanks

Re: Purchasing Add-On Data Pack - No Internet

James_B — Tue, 07 Jul 2020 06:56:46 GMT

Hi @DJB159,

Welcome to the EE Community. 🙂

add-on.ee.co.uk is zero rated so you don't need a data allowance to access it.

When did you last use the device? Could your account be in hibernation?

Thanks

James

Re: Purchasing Add-On Data Pack - No Internet

Peter_C — Thu, 09 Jul 2020 00:30:58 GMT

Hi @DJB159, there are a couple of additional routes to purchase an addon.

1: login to the portable WiFi's web interface on 192.168.1.1 and use its SMS messaging option to send the correct short code to 150.

2: if you insert the SIM in an EE/unlocked phone then you should be able to purchase an add-on through add-on.ee.co.uk

Re: Purchasing Add-On Data Pack - No Internet

droopywinter — Sat, 30 Oct 2021 10:57:38 GMT

I have the same problem, it's so frustrating. I don't understand why EE make it impossible to purchase data unless you are connected to the device! Thankfully I only use this SIM intermittently when travelling, I wouldn't consider switching my main monthly contract to EE.

Re: Purchasing Add-On Data Pack - No Internet

XRaySpeX — Sun, 31 Oct 2021 14:18:10 GMT

@droopywinter : Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what it offers you.