topic Poor signal can I cancel my 4GEE home router plan in Archived Posts

Poor signal can I cancel my 4GEE home router plan

Timzc74 — Thu, 14 Oct 2021 18:45:00 GMT

I purchased a 4GEE home router and unlimited data plan for my parents as there rural broadband through BT is slow and unreliable but after using this for a few months this is no better as signal is too weak , after being sold it as a solution now it doesn't work can I cancel the contract and save the.money I'm paying for a service that doesn't work?

Re: Poor signal can I cancel my 4GEE home router plan

Chris_B — Thu, 14 Oct 2021 18:57:43 GMT

@Timzc74 After how long ? You had a 14 day cooling of period from receiving the device. If it was a store purchase you had a cooling off period if there was no signal at the home.

You might only need an external antenna fitted what’s the EE signed like outside the property.

Re: Poor signal can I cancel my 4GEE home router plan

Timzc74 — Thu, 14 Oct 2021 21:22:26 GMT

It's been a few months now and tried a few different internal and external antennas but still no strong signal , just feel misled and now out of pocket for a product I thought would help solve a problem after being told it would by an advisor

Re: Poor signal can I cancel my 4GEE home router plan

Leanne_T — Fri, 15 Oct 2021 07:15:59 GMT

Hi @Timzc74

Thanks for coming to the community.

If you give us a call on 150 from an EE phone or 0900 079 8586 from any other phone, or Tech Gurus will get this looked into for you.

Let me know how you get on.

Leanne.