https://community.ee.co.uk/t5/Archived-Posts/Cancelling-before-14-days/m-p/1086025#M272913 <P>As you ordered in-store you have no statutory right of a 14-day cooling-off period to cancel your order FoC. However the shop should take returns of mobile BB devices which can't get a signal at home.</P> <P>&nbsp;</P> <P><A href="https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-cancel-a-contract-within-14-days" target="_blank" rel="noopener" data-di-id="di-id-dfd37b6c-f9d8ab5d" data-focus-type="mouse">How do I cancel a contract within 14 days?</A></P> <BLOCKQUOTE> <DIV class="in-article-module__title-cont"> <H2 id="article-mobile-1" class="in-article-module__title--mobile">How do I cancel a contract within 14 days in store?</H2> </DIV> </BLOCKQUOTE> <DIV class="in-article-module__title-cont"> <BLOCKQUOTE> <DIV class="in-article-module__title--line"><SPAN style="font-family: inherit;">We don’t offer a change-of-mind policy in store but if you’re experiencing coverage issues, or <STRONG>our coverage doesn’t meet your expectations</STRONG>, you can return your purchase within the first 14 days to any of our stores.</SPAN></DIV> </BLOCKQUOTE> <DIV class="in-article-module__title--line"><SPAN style="font-family: inherit;">Which mobile BB router have you bought?</SPAN></DIV> </DIV> Fri, 01 Oct 2021 12:11:21 GMT XRaySpeX 2021-10-01T12:11:21Z https://community.ee.co.uk/t5/Archived-Posts/Cancelling-before-14-days/m-p/1086022#M272912 <P>New contract, mobile wi-fi</P><P>bad signal</P><P>i can’t cancel</P><P>this just can’t be right, surely ?</P><P>the store people didn’t believe me&nbsp;</P><P>who do I contact or how do I prove the signal doesn’t work very well&nbsp;</P><P>&nbsp;</P> Fri, 01 Oct 2021 11:39:49 GMT https://community.ee.co.uk/t5/Archived-Posts/Cancelling-before-14-days/m-p/1086022#M272912 BZahl1 2021-10-01T11:39:49Z https://community.ee.co.uk/t5/Archived-Posts/Cancelling-before-14-days/m-p/1086025#M272913 <P>As you ordered in-store you have no statutory right of a 14-day cooling-off period to cancel your order FoC. However the shop should take returns of mobile BB devices which can't get a signal at home.</P> <P>&nbsp;</P> <P><A href="https://ee.co.uk/help/help-new/orders-and-delivery/cancelling-orders-and-contracts/how-to-cancel-a-contract-within-14-days" target="_blank" rel="noopener" data-di-id="di-id-dfd37b6c-f9d8ab5d" data-focus-type="mouse">How do I cancel a contract within 14 days?</A></P> <BLOCKQUOTE> <DIV class="in-article-module__title-cont"> <H2 id="article-mobile-1" class="in-article-module__title--mobile">How do I cancel a contract within 14 days in store?</H2> </DIV> </BLOCKQUOTE> <DIV class="in-article-module__title-cont"> <BLOCKQUOTE> <DIV class="in-article-module__title--line"><SPAN style="font-family: inherit;">We don’t offer a change-of-mind policy in store but if you’re experiencing coverage issues, or <STRONG>our coverage doesn’t meet your expectations</STRONG>, you can return your purchase within the first 14 days to any of our stores.</SPAN></DIV> </BLOCKQUOTE> <DIV class="in-article-module__title--line"><SPAN style="font-family: inherit;">Which mobile BB router have you bought?</SPAN></DIV> </DIV> Fri, 01 Oct 2021 12:11:21 GMT https://community.ee.co.uk/t5/Archived-Posts/Cancelling-before-14-days/m-p/1086025#M272913 XRaySpeX 2021-10-01T12:11:21Z