topic Re: 4gee in Archived Posts

4gee

Jordan216 — Thu, 30 Sep 2021 01:24:40 GMT

Hi all,

i have had trouble with my 4GEE WIFI MINI recently. Firstly it stopped working and the wifi couldnt be found so this was sent off to EE and found there was a fault with it so it had a software update, ive just had it back and wifi works fine but now im having trouble with the network connection its a constant red light and wont connect to internet at all.

Re: 4gee

Leanne_T — Thu, 30 Sep 2021 08:09:26 GMT

Morning @Jordan216

Thanks for coming back to the community.

Do you have any other EE devices having the same issue?

Did you get a replacement SIM card?

Thanks 🙂

Leanne.

Re: 4gee

Jordan216 — Fri, 01 Oct 2021 00:19:33 GMT

Hi,

No my iphone device works fine.

No didnt get any new sim card. Could this be the issue with the WIFI MINI having a software update? i will need a new sim card for it?

Re: 4gee

Katie_B — Fri, 01 Oct 2021 06:51:07 GMT

Hello @Jordan216.

Is the SIM still in the device?

Do you have data available? you can check this by logging in to your My EE.

Katie 🙂