topic Unable to connect EE 4G MIFI to AnyDesk in Archived Posts

Unable to connect EE 4G MIFI to AnyDesk

Wally375 — Sun, 26 Sep 2021 19:11:46 GMT

Evening, I have a EE 4g MIFI (dongle) that won't connect to AnyDesk/TeamViewer. I can use a hotspot to connect but not using the 'dongle'. Any thoughts/ideas?

Re: Unable to connect EE 4G MIFI to AnyDesk

Leanne_T — Mon, 27 Sep 2021 07:18:07 GMT

Hi @Wally375

Thanks for coming here.

Do you get an error message when you try and connect?

Are you using a VPN?

Thanks 🙂

Leanne.

Re: Unable to connect EE 4G MIFI to AnyDesk

Wally375 — Mon, 27 Sep 2021 16:45:10 GMT

Hi Leanne,

AnyDesk is not connected to the server. Please check your internet connection.
As I’m typing whilst connected to the internet you can tell there’s something not happening. Only bought the thing to work from home using AnyDesk.

Rgds

Wally375

Re: Unable to connect EE 4G MIFI to AnyDesk

Wally375 — Mon, 27 Sep 2021 16:46:11 GMT

Hi Leanne,

I can use my GiffGaff hotspot 100%

Rgds

Wally375

Re: Unable to connect EE 4G MIFI to AnyDesk

Wally375 — Mon, 27 Sep 2021 16:46:34 GMT

No VPN involved.

Re: Unable to connect EE 4G MIFI to AnyDesk

Leanne_T — Mon, 27 Sep 2021 17:46:42 GMT

Hi @Wally375

Can you access the internet whilst connected to the WiFi on other devices?

Thanks 🙂

Leanne.

Re: Unable to connect EE 4G MIFI to AnyDesk

mikeliuk — Mon, 27 Sep 2021 17:53:48 GMT

Hi @Wally375 ,

There's a good chance it's worth checking if your router is set to IPv6 dual stack (IPV4V6), and the fix may be to set IPv4-only if it is.

A search on this forum should provide guidance on either editing or adding an APN to accomplish this.