topic Re: power cable for 4G mobile broadband in Archived Posts

power cable for 4G mobile broadband

LeilaZ — Wed, 22 Sep 2021 09:19:40 GMT

Does anyone know where to get a power cable for EE 4G mobile broadband? Mine is not working.

Many thanks.

Re: power cable for 4G mobile broadband

Christopher_G — Wed, 22 Sep 2021 11:07:02 GMT

Hi @LeilaZ

Welcome to the community.

Which 4G router do you have and how long have you had it?

Chris

Re: power cable for 4G mobile broadband

LeilaZ — Wed, 22 Sep 2021 11:20:54 GMT

Hi Chris,

From May/2021, so 4 months.

Thanks

Re: power cable for 4G mobile broadband

Christopher_G — Wed, 22 Sep 2021 11:34:14 GMT

OK thanks, @LeilaZ

What's happened with the charger? Is it just not working at all?

Chris

Re: power cable for 4G mobile broadband

LeilaZ — Wed, 22 Sep 2021 12:08:17 GMT

After unplugging it from the router, it stopped working. I have tried using a similar charger (from a small hoover) , however it couldn't sustain power, thought must be the power cable's problem.

Re: power cable for 4G mobile broadband

Christopher_G — Wed, 22 Sep 2021 12:13:57 GMT

Which router do you have, @LeilaZ?

If you're not sure, post a photo of it and we'll try and help. 🙂

Chris

Re: power cable for 4G mobile broadband

LeilaZ — Wed, 22 Sep 2021 16:56:47 GMT

Re: power cable for 4G mobile broadband

Christopher_G — Wed, 22 Sep 2021 17:17:25 GMT

Thanks @LeilaZ

I'd recommend speaking to our Technical Support team who'll be able to run through some options with you.

Chris