topic NR29 3QU Scratby in Archived Posts

NR29 3QU Scratby

mogzguc76 — Sat, 21 Aug 2021 22:19:24 GMT

Very slow Internet at my holiday home, great coverage going by the signal checker. Get full 4g no problem but actually using Internet either through my phone or wireless router is very poor. I switched from 3 network hoping to be impressed....sadly not.

Re: NR29 3QU Scratby

bristolian — Sat, 21 Aug 2021 22:27:24 GMT

Hi @mogzguc76

Welcome to the EE community

Are EE phones in the same location having similar problems?

I'd recommend a check of the coverage & status tool in the first instance, using "check status" to lookup known issues. This lets you register for updates on existing issues 😉

If there aren't any issues reported, the tool lets you send a report for further investigation.

Re: NR29 3QU Scratby

mogzguc76 — Sat, 21 Aug 2021 22:59:48 GMT

Yes the status checker does say there is an issue, 3 days ago it was a fix inside 16 hours.

No change up to now.

Re: NR29 3QU Scratby

mogzguc76 — Sat, 28 Aug 2021 14:38:37 GMT

So apparently the issue is resolved, afraid no improvement on the speed test 0.4 ish.

Would like to know why this post code is a dead spot as just up the road NR29 3QW is ridiculous for mobile Data speed 168mbps.

Re: NR29 3QU Scratby

Christopher_G — Sun, 29 Aug 2021 07:02:48 GMT

How long has this been a problem for, @mogzguc76

Have you restarted the device since the network problem was fixed?

Chris

Re: NR29 3QU Scratby

mogzguc76 — Sun, 29 Aug 2021 07:21:11 GMT

Yes re started both phone and router, been an ongoing issue for a while.

Think all networks struggle here to be honest.

Re: NR29 3QU Scratby

Christopher_G — Sun, 29 Aug 2021 09:48:05 GMT

Our coverage checker shows the area to be excellent, @mogzguc76

Since you're still having problems, I'd recommend speaking to our Technical Support team.

Chris