topic Re: 4gee WiFi mini all lights on in Archived Posts

4gee WiFi mini all lights on

Stiflerswhip — Mon, 28 Jun 2021 13:45:14 GMT

Hello,

I have been using my 4gee mini for about a month. All was good then suddenly it’s not working and all of the blue lights are on solid. I’ve tried resetting it with the r button, turned it on and off a number of times and even held the power button for 30 odd seconds with no change. Can anyone help please?
thanks.

Re: 4gee WiFi mini all lights on

Christopher_B — Mon, 28 Jun 2021 15:46:24 GMT

Hi @Stiflerswhip

I hope you're well and having a nice day, other than this issue of course.

When you say you tried resetting it with the R button, is that the one you need a pin for?

Thanks

Chris

Re: 4gee WiFi mini all lights on

Stiflerswhip — Tue, 29 Jun 2021 01:55:17 GMT

Hi Chris,

Yes I think it’s the reset button under the battery cover. Yes you need a pin for it.

Many thanks

Pat

Re: 4gee WiFi mini all lights on

Jon_K — Tue, 29 Jun 2021 07:11:47 GMT

Thanks @Stiflerswhip.

When you pressed this reset button, did you press and hold it for around 15 seconds?

This would reset the device.

Jon

Re: 4gee WiFi mini all lights on

Stiflerswhip — Tue, 29 Jun 2021 10:58:17 GMT

Hi Jon

Yes I did.

Many thanks

Pat

Re: 4gee WiFi mini all lights on

Jon_K — Tue, 29 Jun 2021 11:16:36 GMT

Thanks @Stiflerswhip.

Did this make any difference?

Are the lights still stuck on?

Jon

Re: 4gee WiFi mini all lights on

Stiflerswhip — Tue, 29 Jun 2021 12:13:17 GMT

Thanks Jon,

No difference at all. The lights are still stuck on and not able to see the wifi on any device.

Thanks

Pat

Re: 4gee WiFi mini all lights on

Jon_K — Tue, 29 Jun 2021 12:34:24 GMT

Thanks @Stiflerswhip.

Can you try and do the 15 second pin reset again, but this time while the device is on charge?

Jon

Re: 4gee WiFi mini all lights on

MattWithoutFear — Fri, 13 Aug 2021 16:55:24 GMT

Did you get an answer to this? I've come away on holiday and my 4g WiFi mini is doing the same thing. It was fine when I set it up Wednesday but now I just have solid blue lights across the board. I've tried resetting it on battery and on charge, with and without the SIM card in. Nothing works. Is it bricked??

Re: 4gee WiFi mini all lights on

Christopher_B — Fri, 13 Aug 2021 17:46:42 GMT

Hi @MattWithoutFear

I hope you're well and having a nice time on holiday, other than this issue of course.

Could I please just check, are you in the UK or abroad?

Thanks

Chris

Re: 4gee WiFi mini all lights on

MattWithoutFear — Fri, 13 Aug 2021 18:05:04 GMT

I'm in the UK, not that I see how that would make a difference to how the lights and box react when being switched on. I've found some people on other forums say they were told by EE technical support that their boxes with bricked when they had the same problem, and this seems to be quite a common issue with the mini WiFi units. I have my receipt and contract with me so will try and take it to an EE store to get a replacement over the weekend. Not impressive from a hardware point of view that it breaks immediately though.

Re: 4gee WiFi mini all lights on

Christopher_B — Sat, 14 Aug 2021 06:49:55 GMT

Hi @MattWithoutFear It can make a huge difference as the light are an indication of what's going on a can be affected when trying to connect to a none UK network.

Before taking a trip to store I would advise having a chat with our tech gurus about this so they can run some tests.

Thanks

Chris

Re: 4gee WiFi mini all lights on

Stiflerswhip — Sun, 15 Aug 2021 20:07:47 GMT

I chatted to the tech guru and she said that it is a fault that they are aware of and working on a fix. She said that an update will come to the device to fix it. I switch it on every now and then and leave it on but no change. I'm going to take it back and get my money back. I put the sim into an old phone my brother gave me.

Re: 4gee WiFi mini all lights on

MattWithoutFear — Sun, 15 Aug 2021 21:13:56 GMT

Thanks. I spoke to tech support too like the other chap suggested. She couldn't really help beyond saying it sounded like a faulty unit and then found lots of other examples of cases with the same issues. She said I would have to take it back to the point of purchase, which sort of negated the whole point of getting it for a holiday I'm currently on. I tried my luck at the local EE store where I'm staying and they were really accommodating and swapped out the unit for a replacement for me (luckily my wife had packed the receipt and contract, not knowing if I needed any of it to get the box working!). All sorted in the end but only thanks to talking to someone IN person.