topic Re: 4GEE WIFI MINI HAS FROZEN in Archived Posts

4GEE WIFI MINI HAS FROZEN

Angie_77 — Thu, 08 Jul 2021 19:50:44 GMT

Hi my wifi mini has frozen today, all 4 lights are constantly on. I've tried to reset the unit, but it will not connect to the laptop just says no Internet connection. So I can't get onto the 192.168.1.1 to reset. Does anyone have any suggestions?

Re: 4GEE WIFI MINI HAS FROZEN

Chris_B — Thu, 08 Jul 2021 20:41:12 GMT

@Angie_77 Try this

Perform master reset via hardware:

Remove the bumper to uncover the Reset button.
Using a paperclip or pen, press and hold the Reset button for approxamately 5 seconds.

Re: 4GEE WIFI MINI HAS FROZEN

Angie_77 — Thu, 08 Jul 2021 21:41:14 GMT

Hi Chris,

I've tried that and hasn't made a difference the lights didn't even flicker.

Re: 4GEE WIFI MINI HAS FROZEN

Jon_K — Fri, 09 Jul 2021 07:02:48 GMT

Hi @Angie_77.

Could you try plugging the device in to charge, then try the pin reset again but hold it for 10 seconds?

Let us know how you get on.

Jon

Re: 4GEE WIFI MINI HAS FROZEN

Angie_77 — Fri, 09 Jul 2021 11:41:40 GMT

Hi @Jon_K

Just tried to plug in and charge and then reset, and the lights remain solid, again didn't even flicker or go off.

Thanks

Angie

Re: 4GEE WIFI MINI HAS FROZEN

Jon_K — Fri, 09 Jul 2021 12:30:40 GMT

Thanks for trying, @Angie_77.

I'd recommend getting in touch with our Customer Care team so that our Tech team can look into this for you.

They will be able to run through additional troubleshooting steps and help to get this sorted.

Jon

Re: 4GEE WIFI MINI HAS FROZEN

Tlee41791 — Tue, 20 Jul 2021 21:08:34 GMT

Did you have any luck sorting this? It appears I’ve the exact same issue

Re: 4GEE WIFI MINI HAS FROZEN

Angie_77 — Tue, 20 Jul 2021 23:03:13 GMT

@Tlee41791 I ended up taking the device back to where I bought it , and it was replaced under warranty as they advised it was a fault that could not be reset. However EE did advise that even out of warranty they could send it back to be tested/repaired, but would take up to a week. Hope you manage to get yours resolved.