topic Re: No internet on mobile broadband router in Archived Posts

No internet on mobile broadband router

Sievans2364 — Fri, 16 Jul 2021 21:09:40 GMT

Woke up this morning to find no internet connection on my router, Checked the status for our area and it said there were engineers working on a fault in our area so all fine.

That issue was resolved around 4 hours ago according to the status page, but I am still getting the no internet connection issue. All green lights on the router other than the internet 1 which goes green for about 10-15 seconds when router is 1st turned on but then goes to solid red.

I have tried both manually resetting & resetting via logging into the router and neither of those has resolved the issue.

Have reported the issue online and will try tech support over the weekend as they are closed now, but wondered if anyone had any other ideas as need this working again by Monday for work.

Re: No internet on mobile broadband router

Christopher_B — Sat, 17 Jul 2021 08:25:49 GMT

Hi @Sievans2364,

Welcome to the EE Community.

I hope you're well and having a nice weekend, other than this issue of course.

We have a great How To Fix My Home Broadband Connection page, that runs you through some troubleshooting.

If none of that works then the best thing to do is have a chat with our customer care team.

Thanks

Chris

Re: No internet on mobile broadband router

XRaySpeX — Sat, 17 Jul 2021 11:10:14 GMT

@Christopher_B : That Fix BB article you link is about fixed landline BB not mobile BB.

Re: No internet on mobile broadband router

Christopher_B — Sat, 17 Jul 2021 11:28:07 GMT

That's my bad @XRaySpeX and @Sievans2364

I've read the post but missed the mobile part in the title, I'm sorry about that.

As it's mobile broadband and it's saying it's resolved on our signal checker, I would definitely recommend having

a chat with our customer care team.so they can get to them bottom of this.

Thanks

Chris

Re: No internet on mobile broadband router

mikeliuk — Sat, 17 Jul 2021 12:08:43 GMT

Hi @Sievans2364 ,

Potentially the issue will have resolved itself already but have you checked on the router whether it has at least successfully connected to the service provider's network?

If the router has the function, you can try to send and receive texts between the router and your mobile phone.

If that fails, you can try to move the mobile broadband SIM to a compatible mobile phone to test. Good luck!

Re: No internet on mobile broadband router

EssexBoyEE — Sat, 17 Jul 2021 13:13:31 GMT

If you have reset the router I would suggest that you login to the Router and check the APN / Profile Settings are as follows -

Name: EE internet
APN: everywhere
Username: eesecure
Password: secure

Also within those settings see if you can charge the IPV type to IPV4 Only rather than IPV4/6

Re: No internet on mobile broadband router

Sievans2364 — Mon, 19 Jul 2021 13:36:42 GMT

Thanks for the suggestions everyone but still on joy so will give Customer Services a call to see if they can solve it.