topic How to cancel in Archived Posts

How to cancel

Peterking — Sun, 04 Jul 2021 13:43:00 GMT

Need to cancel very poor service had no internet on mobile broadband device for 3 days . It be at least other few days poss more

And 3 is much cheaper

Re: How to cancel

XRaySpeX — Sun, 04 Jul 2021 13:45:11 GMT

You need to phone EE giving 30 days notice of cancellation of your contract. If you are still within your min term you will be liable to pay early termination fees for the rest of the term. It will basically be months left x monthly charge - 20%.

Re: How to cancel

Christopher_G — Sun, 04 Jul 2021 14:27:21 GMT

Hi and welcome to the community, @Peterking

I'm sorry to hear that you've decided to leave, I see @XRaySpeX has given you some information on how to do that.

Have you reported a problem on our network status checker, or through our technical support team?

Chris

Re: How to cancel

mikeliuk — Sun, 04 Jul 2021 14:28:52 GMT

Hi @Peterking ,

If the service provider is unable to provide service in the location where you typically reside and work, and you require such service to perform you job, you may wish to contact the service provider to advise them of the same and to give them a last chance to rectify the situation before you request to be released from the contract on the basis of the service provider failing to perform their contract.

You may need to escalate a few times and persuade various managers that paying for no service is unacceptable. You might also need to read Ofcom online guidance on the matter. Good luck! 🤓 (If you only have a short amount of time left on your contract, you may care about none of the above.)

From a practical perspective, you could try to move the SIM from the router to a phone and see if the data allowance can be used via WiFi hotspot. If that also fails, it's a further reason to be released from contract as it confirms the service provider will be unable to perform the contract.