topic Re: Router showing disconnected in Archived Posts

Router showing disconnected

alig3 — Sun, 04 Jul 2021 11:41:36 GMT

I am using wifi and have logged into my router which is showing ‘disconnected ‘ can anyone explain this please….?

Re: Router showing disconnected

mikeliuk — Sun, 04 Jul 2021 11:44:38 GMT

Depending on the context in which that shows, most likely the device is temporarily disconnected from the cellular network.

Oftentimes this can be resolved with a simple reboot of the device following the online documentation.

Re: Router showing disconnected

alig3 — Sun, 04 Jul 2021 11:47:18 GMT

Thanks but not sure what you mean by the online documentation…?

Re: Router showing disconnected

wardi — Sun, 04 Jul 2021 11:59:01 GMT

Do a coverage check with your postcode here, if your speed is well down or off you can report it if no one else has already done so.

https://coverage.ee.co.uk/coverage/ee

Re: Router showing disconnected

mikeliuk — Sun, 04 Jul 2021 12:03:12 GMT

Hi @alig3 ,

Some devices may have documentation here: https://deviceguides.ee.co.uk/

There's likely to be a reboot option in the interface. Pressing the power button is a good way to restart. If things completely lock up, you can pull the power (if possible).

In the coverage checking, hit "Check network".