topic Re: Osprey Y855 Firmware Update in Archived Posts

Osprey Y855 Firmware Update

Higgles1 — Thu, 27 May 2021 14:59:04 GMT

Hi,

I've just been given an Osprey Y855 and it has firmware version Y855_E1_01.11_09 on it which I understand is the factory release. I've been told that there is a newer version available which is more stable, but when I click the Check for Update button on the router web interface, it doesn't update. It comes up with a box saying Version Information Checking, and after a minute it then says Error.

I've done a reset both in the interface and by the Power + WPS method but it still won't work.

Is there any other way to do an update? Is there a firmware file for it that can be uploaded to it?

Thanks

Andy

Re: Osprey Y855 Firmware Update

Chris_B — Thu, 27 May 2021 15:27:43 GMT

@Higgles1 You have put a working EE sim in the device?

Re: Osprey Y855 Firmware Update

Higgles1 — Thu, 27 May 2021 15:30:19 GMT

Yep, I was testing it with my EE contract SIM. It worked for data from my laptop so I know it's connecting to the outside world.

Re: Osprey Y855 Firmware Update

Christopher_B — Fri, 28 May 2021 11:57:02 GMT

Hi @Higgles1

It sounds like it's trying to update but being interrupted for some reason.

Are you running a fire wall or any kind of VPN?

Thanks

Chris

Re: Osprey Y855 Firmware Update

Higgles1 — Fri, 28 May 2021 13:01:57 GMT

Nope, it's a straight Factory Reset -> Insert EE SIM -> Connect with Mac Laptop via WiFi (Chrome Browser) -> browse to 192.168.1.1 -> Click the Check for Update link (tried both logged in with Admin and not logged in).

Don't know what else to do.

Re: Osprey Y855 Firmware Update

Christopher_B — Fri, 28 May 2021 13:10:02 GMT

@Higgles1 Can I just check, is the device from us or did you buy it via a third party?

Thanks

Chris

Re: Osprey Y855 Firmware Update

Higgles1 — Fri, 28 May 2021 13:11:13 GMT

It was given to me as I need to do some remote working.

Re: Osprey Y855 Firmware Update

Christopher_B — Fri, 28 May 2021 13:21:15 GMT

@Higgles1 Thanks for that information.

Is the SIM you're using with it a contracted one with us or pay as you go?

The reason I'm asking is so I can determine if our tech gurus may be able to help with this.

Thanks

Chris

Re: Osprey Y855 Firmware Update

Higgles1 — Fri, 28 May 2021 13:34:37 GMT

I've been testing it with my contact SIM from my phone before I buy a pre loaded PAYG data SIM

Re: Osprey Y855 Firmware Update

Christopher_B — Fri, 28 May 2021 13:42:45 GMT

@Higgles1

In that case the best thing to do is have a chat with our tech gurus so they can look into this with you.

Thanks

Chris

Re: Osprey Y855 Firmware Update

nickirons — Wed, 30 Jun 2021 08:28:25 GMT

I've not updated mine for ages, and only use it periodically - thought I'd try and update it today as vulnerabilities are found all the time, and also got the error message.

Did you get it sorted?

Thanks, Nick