topic Re: No Wi-fi network in Archived Posts

No Wi-fi network

Tom200 — Sun, 27 Jun 2021 15:54:59 GMT

I have had my 4gee mini Wi-fi 2020 for a couple of weeks and has been working fine but today the network won’t show on any device have tried resetting and plugging in to pc but still not able to access it any suggestions

Re: No Wi-fi network

Christopher_G — Mon, 28 Jun 2021 06:55:08 GMT

Hi @Tom200

Welcome to the community.

Could you check your postcode on our network status checker please? It will let you know if there are any maintenance works in your area.

Let us know what it says.

Chris

Re: No Wi-fi network

Tom200 — Mon, 28 Jun 2021 07:00:31 GMT

I have checked The status checker and it is not showing any issues

Re: No Wi-fi network

Christopher_G — Mon, 28 Jun 2021 07:07:04 GMT

OK thanks for checking, @Tom200.

I'd recommend speaking to our technical support team so they can run through some troubleshooting with you and make sure everything is as it should be on our side.

Chris

Re: No Wi-fi network

bristolian — Mon, 28 Jun 2021 07:17:12 GMT

@Tom200 wrote:

I have had my 4gee mini Wi-fi 2020 for a couple of weeks and has been working fine but today the network won’t show on any device have tried resetting and plugging in to pc but still not able to access it any suggestions

Are you saying that the WiFi network isn't showing on other devices, or that the EE mobile network isn't showing on the 4G device?

Re: No Wi-fi network

Tom200 — Mon, 28 Jun 2021 07:20:39 GMT

The Wi-fi network won’t show on devices

Re: No Wi-fi network

James_B — Mon, 28 Jun 2021 08:36:55 GMT

Hi @Tom200,

Can you connect if you enter the SSID manually?

James

Re: No Wi-fi network

Tom200 — Mon, 28 Jun 2021 21:58:09 GMT

I have tried this and it just says unable to connect

Re: No Wi-fi network

EssexBoyEE — Mon, 28 Jun 2021 22:08:57 GMT

What Device say unable to connect, the Device your using ie, phone or the Router when connected.

Re: No Wi-fi network

mikeliuk — Mon, 28 Jun 2021 22:48:48 GMT

Hi @Tom200 ,

As you've mentioned the fault has developed within the first few weeks, I would highly recommend you review the returns policy depending on whether you made the purchase in a retail store or online.

Retail purchases have a 30 day window for fault returns so you don't want to run down that timer with experimentation. If bought in a store, at some point it would be worth returning for diagnostics. Similarly if bought via another route.

https://ee.co.uk/content/dam/ee-help/help-pdfs/ee-device-returns-policy-v2-june-2018.pdf