topic Re: 4G Wifi top up data payment. in Archived Posts

4G Wifi top up data payment.

Robb6 — Fri, 25 Jun 2021 10:32:01 GMT

Hi, I have tried for a while to purchase add on data for my mobile dongle. I am using top up credit as payment. For a number attempts now all I get, be it on the phone using the EE app or Laptop is there is a problem try again later.

So what is the problem? Is anyone going to fix it?

Re: 4G Wifi top up data payment.

XRaySpeX — Fri, 25 Jun 2021 11:45:05 GMT

Look at http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what it offers you.

Re: 4G Wifi top up data payment.

Robb6 — Mon, 28 Jun 2021 09:27:02 GMT

Hi thank for your reply. The problem is now resolved. If you don`t use your account/device for some time it goes in to hibernation. I phoned the EE help line and they sorted it.

As I only use the 4GEE WiFi dongle when away on the boat during the summer then I will have to do this every year.

Again many thanks.

Re: 4G Wifi top up data payment.

Christopher_B — Mon, 28 Jun 2021 10:09:39 GMT

Hi @Robb6

I hope you're well and having a nice Monday, are you up to much?

We really appreciate you coming back to the community and letting us know that you're all sorted.

Thanks

Chris

Re: 4G Wifi top up data payment.

XRaySpeX — Mon, 28 Jun 2021 14:00:29 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.