topic Re: I have a yellow EE Dongle in Archived Posts

I have a yellow EE Dongle

TraciLouise — Wed, 15 Jul 2020 17:07:37 GMT

Yesterday and today it is saying onnected 4GEE WIFI - internet may not be available to all 3 devices I am usually connected to during my working day.

Any help would be gratefully recevied..

Kind regards

Traci

Re: I have a yellow EE Dongle

Jon_K — Thu, 16 Jul 2020 07:21:49 GMT

Hi @TraciLouise.

Welcome to the community.

Have you tried restarting your WiFi device?

What devices have you got connected to it?

Jon

Re: I have a yellow EE Dongle

TraciLouise — Thu, 16 Jul 2020 07:32:27 GMT

Hi Jon

I have 2 mobiles every time I leave the house connected and sometimes a laptop.

Reset? Do you mean switch on and off, then yes, many times.:-(

Traci

Re: I have a yellow EE Dongle

Jon_K — Thu, 16 Jul 2020 07:35:25 GMT

Thanks @TraciLouise.

Can you see a reset pin hole on the side?

If so, can you press and hold it with a pin for ten seconds?

You will then need to connect your phones and laptop again using the password.

Jon

Re: I have a yellow EE Dongle

TraciLouise — Thu, 16 Jul 2020 07:40:21 GMT

I checked for one. And have it here now. No pin hole.

Only the port for the charger on the bottom side, and the on/off on the top.

Hence my limited options.

Traci

Re: I have a yellow EE Dongle

Jon_K — Thu, 16 Jul 2020 07:49:29 GMT

Thanks @TraciLouise.

Sorry, I forgot to mention you would need to remove the yellow bumper to reveal the reset button.

It should be under there, can you check?

Jon

Re: I have a yellow EE Dongle

TraciLouise — Thu, 16 Jul 2020 07:52:59 GMT

Hi Jon

Its hard plastic, not rubberised.

There is a small section missing on the black back section that allows you to open it up? Shall I do that?

Traci

Re: I have a yellow EE Dongle

Jon_K — Thu, 16 Jul 2020 07:55:27 GMT

Yes please, @TraciLouise.

You will be able to check for a reset button or a pin hole in there.

Jon

Re: I have a yellow EE Dongle

TraciLouise — Thu, 16 Jul 2020 07:57:45 GMT

What I did do jon was take the back off, battery out and wiped possible dust off and put it back in...hey presto, its works!

Thank you so much for holding my hand through this, much appreciated 😁

Re: I have a yellow EE Dongle

Jon_K — Thu, 16 Jul 2020 08:00:21 GMT

That's great, @TraciLouise!

I'm glad it's working, thanks for being so patient 🙂

Jon

Re: I have a yellow EE Dongle

DLeesUK — Sun, 27 Jun 2021 20:12:59 GMT

I have exactly the same issue, but none of the steps suggested worked!! Any more ideas?? 😕

Re: I have a yellow EE Dongle

James_B — Mon, 28 Jun 2021 06:57:32 GMT

Hi @DLeesUK,

Welcome to the EE Community. 🙂

What problems are you experiencing with your 4GEE WiFi?

James