topic Re: No signal - red bars on WiFi mini in Archived Posts

No signal - red bars on WiFi mini

Kafka129 — Sat, 26 Jun 2021 13:51:16 GMT

No internet signal. Website reports engineers have fixed a problem locally but it looks like they haven't. Can't report an issue online because 'something went wrong' and I am cross because I have paid a fortune for unlimited data! I've turned it off and on again but no joy. What can I try now?

Re: No signal - red bars on WiFi mini

Leanne_T — Sat, 26 Jun 2021 14:23:01 GMT

Hi @Kafka129

Thanks for coming to the community.

When was the problem resolved in the area?

Have you entered your postcode and selected 'Check Network' on the Coverage and Network Status Checker?

Do you have an EE mobile?

Thanks 🙂

Leanne.

Re: No signal - red bars on WiFi mini

mikeliuk — Sat, 26 Jun 2021 15:38:21 GMT

Hi @Kafka129 ,

Are you able to view the device information to see what might have gone wrong?

https://ee.co.uk/help/help-new/phones-and-devices/ee/4gee-wifi-mini#getting-started/view-the-device-information