topic Re: Osprey will not update firmware in Archived Posts

Osprey will not update firmware

Wizenedbadger — Sat, 19 Jun 2021 08:37:14 GMT

I've checked other posts and worryingly, cannot find anything that provides an answer.

I have an Osprey that whenever I try to update the firmware on it, just says "checking" and then comes back "error"

All AV and protection on the PC I am using has been turned off, so not that.

Have reset the device multiple times - same issue.

Can't find a manual way of updating at all

This is a contract device supplied by EE.

Tried using different browsers (Edge, Firefox, Chrome and IE) all the same

Not great.

Tried getting thorugh to "Support" but left hanging on hold for far too long.

Help.

Re: Osprey will not update firmware

Schockwave — Sat, 19 Jun 2021 10:00:23 GMT

Hello @Wizenedbadger ,

Welcome to the community,

Not sure how long you were waiting for someone from EE to speak to you, as this does not seem to happen to me, but I believe you will have to wait for EE to release the firmware update before you can install it, but you will get it,

Re: Osprey will not update firmware

Christopher_G — Sat, 19 Jun 2021 11:00:06 GMT

Hi @Wizenedbadger

Welcome to the community.

Have you spoken to our technical support team on 150?

Chris

Re: Osprey will not update firmware

XRaySpeX — Sat, 19 Jun 2021 12:35:06 GMT

Which Osprey is it? The "Mini" or the not "Mini"?

What is its current Software Version?

Re: Osprey will not update firmware

Wizenedbadger — Sun, 20 Jun 2021 20:47:07 GMT

Hi mate

Must just be unlucky, but I've tried a few times and gave up

As for the update, then all well and good, but there is no manual update process to install it. To be honest as well, I'm not even sure that any update may make the router better anyway, but I want to try it before I bin the thing off as I'm fed up with having to reset it every so often and also have pretty awful signal, even in areas that supposedly have "good" coverage.

Re: Osprey will not update firmware

Wizenedbadger — Sun, 20 Jun 2021 20:48:47 GMT

As stated in the initial post, yes, I have.

Mistakenly thought that someone may well know why this happens and could assist better without the need to take more time out and try and call another tech support line.

Re: Osprey will not update firmware

Wizenedbadger — Sun, 20 Jun 2021 20:53:37 GMT

Osprey mini - firmware version Y855_E1_01.16_14

Re: Osprey will not update firmware

James_B — Mon, 21 Jun 2021 07:00:52 GMT

Hi @Wizenedbadger,

Have you received a notification to say you need to update your software manually? Any new software updates should be pushed to your device automatically.

James