topic Re: 4gee mini Wifi red signal in Archived Posts

4gee mini Wifi red signal

Dmilton57 — Fri, 23 Apr 2021 16:43:56 GMT

Been like it for nearly 2 days now, ee trying to fix it but taking their time! Anyone else having this problem? Everything connects fine just no signal so doesn’t work!!!

Re: 4gee mini Wifi red signal

Jon_K — Sat, 24 Apr 2021 07:06:07 GMT

Hi @Dmilton57.

Have you spoken to our Tech Care team about this?

Did they update you and let you know the issue is being fixed?

Jon

Re: 4gee mini Wifi red signal

EssexBoyEE — Sat, 24 Apr 2021 07:34:00 GMT

Put the SIM from the 4GEE into a phone do you still get No Signal

Re: 4gee mini Wifi red signal

Dmilton57 — Sat, 24 Apr 2021 08:05:15 GMT

I don’t have a ee phone

Re: 4gee mini Wifi red signal

EssexBoyEE — Sat, 24 Apr 2021 08:18:20 GMT

Doesn't need to be an EE Phone, do you have any Phone you can put the SIM in.

Re: 4gee mini Wifi red signal

Dmilton57 — Sat, 24 Apr 2021 09:48:30 GMT

Yes I do I will try it when I get home from work

Re: 4gee mini Wifi red signal

Dmilton57 — Sat, 24 Apr 2021 14:35:37 GMT

Tried in my phone and it works fine but just on the router

Re: 4gee mini Wifi red signal

Dmilton57 — Sat, 24 Apr 2021 17:09:23 GMT

Not on the router

Re: 4gee mini Wifi red signal

EssexBoyEE — Sat, 24 Apr 2021 17:28:14 GMT

OK so we now know the Network is OK and the SIM seems ok.

So either a Router issue or Router Settings issue. Can you log into the Routers Homepage (normally 168.192.1.1) and check either the Profile and or the APN (access Point Name) Settings and confirm all the settings are correct. While your on that page does it give you Signal Strength or other Network Info

Re: 4gee mini Wifi red signal

Dmilton57 — Sat, 24 Apr 2021 17:42:29 GMT

I have spoke to ee and they are aware of the problem apparently, just seems strange for it to take nearly 4 days now to repair.....
And why would any settings on it change? But I don’t remember my password either

Sent from my iPhone

Re: 4gee mini Wifi red signal

EssexBoyEE — Sat, 24 Apr 2021 18:24:46 GMT

I don't work for EE I'm just EE customer like yourself and I'm trying to help you but if you feel that you've already spoken to EE and they are aware of your situation and it's at hand then I suggest you continue down that route.

Re: 4gee mini Wifi red signal

Dmilton57 — Sun, 02 May 2021 17:10:07 GMT

STILL NOT WORKING!!! Has been two weeks now, what a bloody joke

Re: 4gee mini Wifi red signal

Christopher_G — Mon, 03 May 2021 07:43:31 GMT

I'm sorry to hear that, @Dmilton57,

I'd recommend speaking to our Technical Support team again so that they can look into why this still isn't working for you.

Hopefully they can help you get back up and running.

Chris

Re: 4gee mini Wifi red signal

Dmilton57 — Fri, 07 May 2021 10:58:49 GMT

I am in the same boat it has been 3 weeks now!!!

Re: 4gee mini Wifi red signal

Christopher_G — Fri, 07 May 2021 11:53:15 GMT

Hi @Dmilton57

Has yours been diagnosed as faulty too? What was the problem with it?

Chris

Re: 4gee mini Wifi red signal

Holty62 — Wed, 09 Jun 2021 16:22:45 GMT

I’m having exactly the same issue... I waited 40mins to contact support and when they EvEnTuAlLy picked up the call dropped due to poor connection and then had no call back!

very frustrating...

Re: 4gee mini Wifi red signal

Leanne_T — Thu, 10 Jun 2021 06:55:58 GMT

Hi @Holty62

Thanks for coming to the community.

I am very sorry to hear this.

What seems to be the problem with your WiFi device?

Have you contacted our Tech Gurus again since you posted?

Thanks, 🙂

Leanne.

Re: 4gee mini Wifi red signal

Holty62 — Thu, 10 Jun 2021 08:00:30 GMT

I have had my 4G Wifi Mini box for the best part of a year and it has been
fantastic!

However, my phone can connect to the box but there is no internet
connection and this has been the case for about a week.

I have done the classic on & off, even took the battery out but my signal
indicator remains to stay red. It does occasionally flash red and blue but
the issue remains the same.

Thanks,

Re: 4gee mini Wifi red signal

Leanne_T — Thu, 10 Jun 2021 08:18:48 GMT

I see @Holty62

Thanks for the quick reply.

I've sent you a private message on here for some extra details.

Speak soon 🙂

Leanne.

Re: 4gee mini Wifi red signal

Sivek78 — Wed, 16 Jun 2021 19:12:48 GMT

Mine wifi mini device have the red light on signal bar ,was working fine then just stop getting any signal ,it's payandgo and I just top up the date and can't use it. I reset it but nothing. Disappointing.