topic Re: brand new router with slow speeds in Archived Posts

brand new router with slow speeds

mcdona22 — Wed, 16 Jun 2021 14:26:54 GMT

I have just set up a 4GEE home router in my home. Using fast.com it reports a speed of 73Mbps. My phone on EE 4G reports speeds of 230Mbps.

Is there a bedding-in period for the router or do I have a duff one or does it need patching?

TIA

Re: brand new router with slow speeds

mcdona22 — Wed, 16 Jun 2021 14:28:11 GMT

forgot to add - the router is showing 4 lights on the 4G signal indicator

Re: brand new router with slow speeds

Leanne_T — Wed, 16 Jun 2021 16:23:56 GMT

Hi @mcdona22

Thanks for coming to the community.

Is the SIM card in the router pay monthly or pay as you go?

Can you try the SIM in the EE phone and see if the speeds are the same?

Thanks 🙂

Leanne.

Re: brand new router with slow speeds

mcdona22 — Wed, 16 Jun 2021 16:39:14 GMT

Thanks for the suggestion. Been on with EE tech support and they said this is all the hub is capable of

Re: brand new router with slow speeds

Leanne_T — Wed, 16 Jun 2021 16:41:20 GMT

It may be worth trying your phone SIM card to see if you get the same speeds @mcdona22

Leanne 🙂

Re: brand new router with slow speeds

EssexBoyEE — Wed, 16 Jun 2021 16:51:29 GMT

What's the full model number of the Router

Re: brand new router with slow speeds

mcdona22 — Wed, 16 Jun 2021 17:00:00 GMT

B625-621

Re: brand new router with slow speeds

EssexBoyEE — Wed, 16 Jun 2021 17:34:03 GMT

Did you mean B625-261

Is it a Huawei

Also what your SIM Plan, Phone or Data, pay monthly?, What's the Data Amount.

Re: brand new router with slow speeds

mcdona22 — Wed, 16 Jun 2021 17:52:50 GMT

Yes.

Both the phone and the hub sim are unlimited data

Re: brand new router with slow speeds

Christopher_G — Thu, 17 Jun 2021 06:53:35 GMT

Were you able to try using the phone SIM in the router, @mcdona22?

Just to see if you get similar speeds.

Chris

Re: brand new router with slow speeds

EssexBoyEE — Thu, 17 Jun 2021 14:16:16 GMT

I've checked the Downlad specs of your Router - Huawei B625-261. Its a 4G+ CAT12 Download Spec which is 600Mbs Max, although Huawei claim max speed of 720Mbs probably due to Huawei's Internal MiMo Aerial design.

So first off you never going to get these maximum speeds on a 4G Network in real life but it does prove that the Router is capable of giving a good throughput and should be capable of similar speeds that you are aquiring from your Phone in the same location.

Obviously if your Phone is 5G, your in a 5G Coverage area and our Plan is 5G then you cannot expect like for like speed test results but by switching the phone to 4G Only, then doing some speed tests, swapping Sims etc should give an understanding what to expect in the same location.

If both your Plans are on EE Unlimited then there are no speeds restrictions on these Sims.

The other thing to be considered is Speed Loss through the WiFi Signal, it's never going to be as good as speed testing on the phone, as the Routers WiFi will play an additional obsitcle in the overall speed. You can do do additional test regarding the WiFi side by putting the Phone into Hotspot Mode and testing that way as well as using a Direct Cable connection to the Router thus bypassing the Routes WiFi and Speed test that way.

Re: brand new router with slow speeds

EssexBoyEE — Thu, 17 Jun 2021 22:12:29 GMT

@mcdona22

Forgot to ask are you using the 2 Flappy Paddle Antennas that came with your Router (recommended) if yes and they are plugged in, have you set the Router to use External Antennas (Settings on the Routers Homepage).