topic Re: No Internet in Archived Posts

No Internet

Dizzy4780 — Tue, 08 Jun 2021 17:21:23 GMT

Since 12.30pm we have had no 4G internet. Out hub shows we are connected and devices also show connected but nothing. Are EE having issues??

Re: No Internet

Leanne_T — Wed, 09 Jun 2021 06:51:51 GMT

Morning @Dizzy4780

Thanks for coming to the community.

Have you tried restarting the WiFi device?

Do you have an EE Phone? if so, can you access data?

Thanks 🙂

Leanne.

Re: No Internet

Dizzy4780 — Wed, 09 Jun 2021 14:35:30 GMT

Hi

Yes restarted, reset numerous times.

Have now spoken to EE and a refurbished replacement router is being sent out. I'm hoping this works, however the replacement we received 2 weeks ago for the same issue has failed and that was a refurbished model. I'm a little worried as if this one fails I have been told they will not replace again.

Re: No Internet

Leanne_T — Wed, 09 Jun 2021 14:40:52 GMT

Hi @Dizzy4780

Thanks for coming back to me.

I hope the replacement works great for you, if you do have any problems with the replacement, please come back and we will certainly see what we can do to help.

Thanks 😉

Leanne.