topic Re: 4Gee mini WiFi s in Archived Posts

4Gee mini WiFi s

johnnyB5 — Mon, 31 May 2021 15:58:18 GMT

I've had no internet connection now for 4 weeks on 4Gee mini WiFi made numerous calls logged numerous complaints it's just stopped working won't connect any of my devices anymore and EE technical team can't solve it

Re: 4Gee mini WiFi s

mikeliuk — Mon, 31 May 2021 16:17:53 GMT

Is it possible to try the 4GEE SIM in an unlocked mobile to debug whether it makes a cellular network connection or has this, or similar, already been tried?

Re: 4Gee mini WiFi s

Christopher_G — Tue, 01 Jun 2021 06:57:31 GMT

Welcome to the community, @johnnyB5.

Have the technical support team asked you to try any troubleshooting steps?

Chris

Re: 4Gee mini WiFi s

powerelektro — Tue, 01 Jun 2021 15:17:21 GMT

we got same problem, sim card has service and works well when putting it to a mobile phone, but my 4G wifi mini doesn't work. it's been 2 weeks, still waiting EE to fix it.

Re: 4Gee mini WiFi s

James_B — Tue, 01 Jun 2021 15:50:54 GMT

Hi @powerelektro,

Welcome to the EE Community. 🙂

What problems are you experiencing with your 4GEE WiFi? Have you spoken to our Tech Gurus?

James

Re: 4Gee mini WiFi s

mikeliuk — Tue, 01 Jun 2021 18:53:19 GMT

Assuming the device has no important settings and doesn't function anyway, would it be worthwhile making a note of the current settings and then attempting a factory reset?

https://ee.co.uk/help/help-new/phones-and-devices/ee/4gee-wifi-mini#top-tips/perform-a-master-reset