topic Re: Re: Lost all my passwords! in Archived Posts

Re: Lost all my passwords!

dvdheever — Thu, 27 May 2021 09:59:11 GMT

Hi there

I've recently also lost our new Mobile EE WiFi password. I have read your instructions to this person, but would like to understand how resetting the device will give me a new password? Do I not need to set one up somewhere? Many Thanks Dené

Re: Re: Lost all my passwords!

XRaySpeX — Thu, 27 May 2021 10:18:59 GMT

@dvdheever : Resetting your device will take it back to factory settings with the pwds that you'll find on the labels on it.

Re: Re: Lost all my passwords!

dvdheever — Thu, 27 May 2021 17:32:30 GMT

Hi there, what labels are you talking about?Thanks!Sent from my Galaxy

Re: Re: Lost all my passwords!

XRaySpeX — Thu, 27 May 2021 21:45:52 GMT

Labels stuck on bottom of device usually or under the battery cover, if there is 1. Alternatively, it may have come with a KeepMe card with pwds on.

Re: Re: Lost all my passwords!

dvdheever — Fri, 28 May 2021 08:06:30 GMT

Aah thank you so much! Was so excited to find the password on the back of the cover, but it doesn't work. 🙈Sent from my Galaxy

Re: Re: Lost all my passwords!

James_B — Fri, 28 May 2021 08:38:43 GMT

Hi @dvdheever,

If the password has been changed, you'll need to complete a factory reset as described above, to switch back to the default password.

James

Re: Re: Lost all my passwords!

dvdheever — Fri, 28 May 2021 10:25:30 GMT

I haven't changed the password. Wouldn't know how.Sent from my Galaxy

Re: Re: Lost all my passwords!

XRaySpeX — Fri, 28 May 2021 10:31:26 GMT

@dvdheever : Where or for what are you using the pwd you found under the battery cover?

Re: Re: Lost all my passwords!

James_B — Fri, 28 May 2021 10:33:39 GMT

Hi @dvdheever,

If you haven't changed the password, the default password should still work.

Are you entering the password exactly as it is printed? (It's case sensitive)

James

Re: Re: Lost all my passwords!

dvdheever — Fri, 28 May 2021 11:09:30 GMT

Hi JamesYou might have missed my first text. So we lost the box the modem came in with the password. So we don't know the password. So I thought the password someone told me to retrieve on the cover would be the same?Sent from my Galaxy

Re: Re: Lost all my passwords!

James_B — Fri, 28 May 2021 11:23:41 GMT

Hi @dvdheever,

Yes, I was referring to the password on the cover. That will be the default WiFi password for your device.

James

Re: Re: Lost all my passwords!

XRaySpeX — Fri, 28 May 2021 11:30:42 GMT

Are you wanting the WiFi pwd? The pwd under the battery cover is not that but the admin pwd to get into the router. Login to your MBB router at http://192.168.1.1 with the password found under the battery cover. Then on the WiFi Settings tab you should be able to see your WiFi password in clear & change it if you like.

Re: Re: Lost all my passwords!

James_B — Fri, 28 May 2021 11:34:37 GMT

Hi @XRaySpeX,

Some of our 4GEE WiFi devices have the WiFi logins on the SIM cover, labelled as the WiFi key.

James

Re: Re: Lost all my passwords!

XRaySpeX — Fri, 28 May 2021 11:41:54 GMT

@James_B : So it does! My 4GEE WiFi Mini has both.

@dvdheever : Did you find 2 pwds under the battery cover? Are you sure you are using the WiFi pwd?