topic 4GEE 4GEE Home Router Alcatel in Archived Posts

4GEE 4GEE Home Router Alcatel

CLAIRE798 — Thu, 29 Apr 2021 11:43:41 GMT

just got the home router, ordered some antennae doe it too

sim card in correctly but keep getting red network light and no signal I have 4-5 coverage where I am normally

I have reset it a few times and that hasn’t helped

any tips?

thanks

Re: 4GEE 4GEE Home Router Alcatel

wardi — Thu, 29 Apr 2021 13:43:38 GMT

Hi Claire..is the sim card new as well? If so it might not have been activated yet. When I got my new 4gee router plus sim it did take a few hours before the signal went live. Try the sim from your phone to rule this in or out.

Re: 4GEE 4GEE Home Router Alcatel

Christopher_G — Thu, 29 Apr 2021 14:23:21 GMT

Hi @CLAIRE798

Welcome to the community.

That's a great question from @wardi. It could be that the SIM card hasn't registered yet. Do you have any other EE devices that are working as normal?

Chris

Re: 4GEE 4GEE Home Router Alcatel

CLAIRE798 — Thu, 29 Apr 2021 14:52:02 GMT

Thanks tried another sim and it worked So you are probably right not activated yet although I got my sim a few days so should be by now I will look into it thanks

Re: 4GEE 4GEE Home Router Alcatel

James_B — Thu, 29 Apr 2021 16:01:38 GMT

Hi @CLAIRE798,

It shouldn't take longer than 24 hours for your SIM to activate. Please get in touch with Customer Care so a member of the team can check it has been activated.

They'll be happy to help. 🙂

James