topic Re: Cannot add Connected SIM plan in Archived Posts

Cannot add Connected SIM plan

astrosnail — Wed, 14 Apr 2021 23:03:53 GMT

Good day,

I bought a Lenovo tablet 2 months ago that included free preloaded 20GB EE SIM card for 30 days. There was a leaflet enclosed with the tablet advising that once this allowance expires I can choose a suitable Connected SIM plan and set up a monthly payment at ee.co.uk/connectedsim.

But I am not able to do so, and calling EE support did not help either. They managed to help me last month but cannot do it in April. When I follow the instructions at ee.co.uk/connectedsim I perform steps 1 and 2 but I am not able to find Connected SIM plan and my account is showing as Pay As You Go.

I am really frustrated and do not know how to solve this issue. Any help would be greatly appreciated.

Many thanks.

Best regards,

Elena

Re: Cannot add Connected SIM plan

XRaySpeX — Wed, 14 Apr 2021 23:19:22 GMT

Try looking at http://add-on.ee.co.uk/purchase when not connected to WiFi to see what it offers you.

Re: Cannot add Connected SIM plan

astrosnail — Thu, 15 Apr 2021 09:52:38 GMT

@XRaySpeX thank you. Unfortunately it does not offer me any of the promised Connected SIM plans 😞

I think that when I called the support last time they somehow changed my SIM type to PAYG instead of Connected SIM. Because I received a text from EE at the time I spoke with them, asking me to switch my phone off and on, but I have no phone, I am using this SIM in a tablet.

Re: Cannot add Connected SIM plan

astrosnail — Thu, 15 Apr 2021 10:41:19 GMT

ee.co.uk/ConnectedSIM

That is what I am trying to do.

Re: Cannot add Connected SIM plan

Leanne_T — Thu, 15 Apr 2021 10:59:51 GMT

Hi @astrosnail

Thanks for coming to the community.

I would like to help you get this looked into, to do this I've sent you a private message on here for some details 🙂

Speak soon.

Leanne.