topic Re: 4GEE Router dropping WiFI in Archived Posts

4GEE Router dropping WiFI

Ramone0012 — Tue, 10 Nov 2020 21:49:37 GMT

Good Evening,

I recently have a 4GEE router installed (the white one), it works great no issues until about 2100hrs and then it just starts either turning off the WiFi itself or having leaving the blue WiFi light on and kicking off all the devices and no devices being able to see the WiFi network.

In either case the device has to be restarted for it to work again.

Any comments appreciated or better still solutions.

Regards,

Re: 4GEE Router dropping WiFI

Jon_K — Wed, 11 Nov 2020 08:17:58 GMT

Hi @Ramone0012.

Welcome to the community.

Does this happen at the same time every night?

Have you tried performing a pin reset on the router?

Jon

Re: 4GEE Router dropping WiFI

Siherber40 — Wed, 11 Nov 2020 10:13:06 GMT

A user with a similar issue

Mine isn't time bound at all. just does the same thing but only when VPN's are in use.

Is there a sec setting that needs to be changed?

Thanks

Re: 4GEE Router dropping WiFI

Jon_K — Wed, 11 Nov 2020 11:41:18 GMT

Hi @Siherber40.

Welcome to the community.

What kind of VPN are you using?

Do you have any issues without VPN?

Jon

Re: 4GEE Router dropping WiFI

Siherber40 — Wed, 11 Nov 2020 14:36:22 GMT

Hi Jon,

Its a Cisco Any connect client. I don't have any issues when i use a non VPN device. Its directly changed when I've started using the VPN software.

Re: 4GEE Router dropping WiFI

Jon_K — Wed, 11 Nov 2020 14:45:35 GMT

Thanks @Siberber40.

Have you used this VPN service on another network before?

Have you tried restarting the router?

Jon

Re: 4GEE Router dropping WiFI

Siherber40 — Wed, 11 Nov 2020 14:51:37 GMT

The issue is the router kicks off all connections entirely and all devices need to re-connect. for about 20 seconds the passwords isn't recognised at all then its all back to normal. For 20 mins or so.

Just seems like the wifi drivers are re-booting.

Re: 4GEE Router dropping WiFI

Siherber40 — Wed, 11 Nov 2020 15:00:07 GMT

Hi Jon, it does work when I tether to a mobile using Vodafone.

It doesn't drop the connection.

Re: 4GEE Router dropping WiFI

Jon_K — Wed, 11 Nov 2020 15:09:01 GMT

Thanks @Siherber40.

Are you able to get in touch with the VPN provider and ask if it will be compatible with IPV6?

This could be causing the issue.

Jon

Re: 4GEE Router dropping WiFI

Forest_Tom — Wed, 07 Apr 2021 19:56:44 GMT

I have something similar - it happens a few times per day - typically when it is least convenient!

The Router looks fine with all expected icons blue but all connected devices drop the internet connection. They all show connected to the wi-fi but you can no longer access any internet services. This happens to Apple and Samsung phones, IMacs, Sky-Q box, laptops and besktop computers.

The only option is to power off the router and then on again - not great when you are in a video conference for work...

Is there anything I can do to make it more stable?

On a separate note I have two bars on the signal reception of my router - is it possible / worthwhile to get the aerials fitted to it to improve reception?

Re: 4GEE Router dropping WiFI

James_B — Thu, 08 Apr 2021 07:45:38 GMT

Hi @Forest_Tom,

Welcome to the EE Community. 🙂

Does the coverage checker report any problems in your area?

James

Re: 4GEE Router dropping WiFI

Forest_Tom — Thu, 08 Apr 2021 09:25:29 GMT

Hi James, no problems with the coverage checker. It suggests I should get great 4G both inside as well as outside.

Cheers
Tom

Sent from my iPhone

Re: 4GEE Router dropping WiFI

James_B — Thu, 08 Apr 2021 09:48:16 GMT

Hi @Forest_Tom,

Did you try the 'check network' option as well as the coverage?

James

Re: 4GEE Router dropping WiFI

Forest_Tom — Thu, 08 Apr 2021 18:33:34 GMT

I tried replying through email as i was out today but it failed for some reason.

There has been a problem with coverage a couple of days ago but I didn't notice anything different and it has been reported as fine now. This problem has been consistently there for weeks though. Sometimes it will be fine for 10 hours, other times it will need rebooting after half an hour - very frustrating.

Re: 4GEE Router dropping WiFI

James_B — Fri, 09 Apr 2021 07:48:47 GMT

Hi @Forest_Tom,

Are you still experiencing the issue since the problem was marked as resolved?

If you are, please get in touch with Customer Care so our Tech Gurus can take a detailed look at the service in your area.

Thanks

James

Re: 4GEE Router dropping WiFI

Forest_Tom — Fri, 09 Apr 2021 10:34:29 GMT

Hi James, I didn't mark it as resolved so I don't know who did.

It is happened twice this morning already so definitely still a 'live'
issue.

Regards

Tom

Re: 4GEE Router dropping WiFI

James_B — Fri, 09 Apr 2021 10:49:28 GMT

Let us know how you get on after speaking to our Tech Gurus @Forest_Tom

Thanks

James