topic Re: 4GEE Wifi blocking app in Archived Posts

4GEE Wifi blocking app

DK61 — Tue, 30 Mar 2021 19:54:07 GMT

Hi all,

I have just got my 4GEE Wi-fi and it’s working great but it appears to be blocking one of my apps on my iPhone. It works fine on my old Wi-fi but as soon as I connect to 4GEE it will not load the app and says “connection failed” but the internet is working. All my content blockers are off and I have tried restarting my iPhone, removing the old Wi-fi connection, restarting the router etc but to no avail. I’m at a complete loss as to why this app won’t work with the 4GEE Wi-fi. Has anyone had a similar issue?

Re: 4GEE Wifi blocking app

Chris_B — Tue, 30 Mar 2021 20:21:20 GMT

@DK61 Are content restrictions removed from your 4GE Wi-Fi device account ? It’s not your phone connection your using but the WiFi devices account.

Re: 4GEE Wifi blocking app

EssexBoyEE — Tue, 30 Mar 2021 20:52:02 GMT

Content Restricting is done by Phone No' or per SIM and be individually controlled by the EE App per Number.

Eg, if your put your Phone SIM which is restricted into a 4GEE Device then anything that is connected to that Router will be Restricted.

Re: 4GEE Wifi blocking app

DK61 — Tue, 30 Mar 2021 20:48:01 GMT

Hi @Chris_B

Thanks for your reply. Yes they are removed. I’ve double checked and where it says Strict, Moderate or Off, Off is selected. This is on the account for the sim which is in my router. I have also checked the router itself by logging in through the IP and there are no content restriction options that I can see and there are no parental controls turned on.

Re: 4GEE Wifi blocking app

DK61 — Tue, 30 Mar 2021 20:49:19 GMT

Hi @EssexBoyEE

Thanks for your response. The sim that’s in the router came with it and has never been used in a phone. I have logged onto my account associated with this sim’s phone number and no content restrictions are on.

Re: 4GEE Wifi blocking app

XRaySpeX — Tue, 30 Mar 2021 21:28:16 GMT

Which app is it blocking?

Re: 4GEE Wifi blocking app

DK61 — Tue, 30 Mar 2021 21:38:27 GMT

@XRaySpeX It’s a game/social network called Highrise.

Re: 4GEE Wifi blocking app

XRaySpeX — Tue, 30 Mar 2021 21:43:49 GMT

Content Lock often blocks social sites. It is switched on on new & upgraded contracts. If just switching it OFF doesn't help, try switching it to STRICT, reboot your device and then switching it to OFF. That is seeming to do the trick.

Re: 4GEE Wifi blocking app

DK61 — Tue, 30 Mar 2021 21:56:12 GMT

@XRaySpeX Unfortunately that hasn’t worked either. I think I’ll will need to call EE tomorrow as their Twitter team wasn’t very helpful this afternoon. Might need them to tweak some settings or something on the router. Thanks for your suggestion though, it made a lot of sense but my Wi-fi doesn’t seem to like this app for some reason.

Re: 4GEE Wifi blocking app

EssexBoyEE — Tue, 30 Mar 2021 21:59:18 GMT

Set the Router from IPV6 or IPV4/6 to IPV4 ONLy within APN or Profile Settings then Reboot and give that a go.

Re: 4GEE Wifi blocking app

XRaySpeX — Tue, 30 Mar 2021 22:04:28 GMT

Is the site that app uses IPv6 compliant? It might be an EE IPv6 issue. EE has introduced IPv6 on its mobile network, but it doesn't fall-back to IPv4 nicely. Can you change the Profile/APN on your EE devices to APN Protocol = IPv4 only?

Thanks! You're welcome 🙂 ! Glad I could be of assistance