topic Packet loss in Archived Posts https://community.ee.co.uk/t5/Archived-Posts/Packet-loss/m-p/1039419#M271339 <P>I'm on a 4GEE Home Router 2 1m 100GB £35.</P><P>&nbsp;</P><P>The wifi seems to work okay, except it won't let me access the remote server I use for working from home. When I connect and try to open an app like outlook, it closes after a few seconds. My IT Department at work told me I was having packet loss and that was why it wouldn't work. But when I called EE customer service they said there was no issue on their end. They thought it might be that the parental lock was on, but nothing changed when they turned it off.</P><P>&nbsp;</P><P>I need to work from home and I'm getting really desperate - this is ridiculous given how much EE charge! Can anybody help please??!</P> Wed, 24 Mar 2021 18:54:36 GMT cornetto 2021-03-24T18:54:36Z Packet loss https://community.ee.co.uk/t5/Archived-Posts/Packet-loss/m-p/1039419#M271339 <P>I'm on a 4GEE Home Router 2 1m 100GB £35.</P><P>&nbsp;</P><P>The wifi seems to work okay, except it won't let me access the remote server I use for working from home. When I connect and try to open an app like outlook, it closes after a few seconds. My IT Department at work told me I was having packet loss and that was why it wouldn't work. But when I called EE customer service they said there was no issue on their end. They thought it might be that the parental lock was on, but nothing changed when they turned it off.</P><P>&nbsp;</P><P>I need to work from home and I'm getting really desperate - this is ridiculous given how much EE charge! Can anybody help please??!</P> Wed, 24 Mar 2021 18:54:36 GMT https://community.ee.co.uk/t5/Archived-Posts/Packet-loss/m-p/1039419#M271339 cornetto 2021-03-24T18:54:36Z Re: Packet loss https://community.ee.co.uk/t5/Archived-Posts/Packet-loss/m-p/1039425#M271340 <P>Packet loss does not kill OL. It's not exactly a gaming app&nbsp;<span class="lia-unicode-emoji" title=":winking_face:">😉</span> !</P> Wed, 24 Mar 2021 19:37:39 GMT https://community.ee.co.uk/t5/Archived-Posts/Packet-loss/m-p/1039425#M271340 XRaySpeX 2021-03-24T19:37:39Z