topic 4GEE wifi mini and myaccount.microsoft.com login failure in Archived Posts

4GEE wifi mini and myaccount.microsoft.com login failure

david3thomas — Tue, 23 Mar 2021 10:56:56 GMT

EE online chat has been no help at all on this - they just say as long as I can access open internet then everything is working, which is totally untrue. Has anyone else had this issue and resolved it.

I have just moved from an Osprey2 to a 4GEE wifi mini, but am unable to login to myaccount.microsoft.com using the new device. I use the device for work and my large international company support helpdesk have been unable to resolve despite logging in being mandatory to work on our internal systems - they say it's the unit at fault. The error message I get is 'you cannot access this right now'. The SIM card works on an Huawei 3G plug in dongle and I can login perfectly to everything. The SIM card also works perfectly in an EE mobile phone configured as a hotspot. The SIM card still works on the old Osprey2. I have gone through the web interface and there's nothing I can see that looks incorrect - including looking at the hidden pages such as diagnostic, routingRules, urlFilter, vpn, ddns

If EE won't help or take the matter seriously, where do I go for support?

Re: 4GEE wifi mini and myaccount.microsoft.com login failure

Christopher_G — Tue, 23 Mar 2021 13:08:23 GMT

Hi @david3thomas

Welcome to the community. We'll do our best to help.

So to recap and make sure I understand, when you put the SIM in a mobile or another 4G device, you're able to log into the page you posted? It's just when the SIM is in the Osprey 2 device that you can't log into it?

Have you spoken to Microsoft at all? They may have come across other users having a similar problem or have some diagnostic information they can use.

Chris

Re: 4GEE wifi mini and myaccount.microsoft.com login failure

david3thomas — Tue, 23 Mar 2021 15:11:47 GMT

Christopher, not quite. The Osprey2, my old device works fine no issue at all logging in through Myaccount.microsoft.com. The same SIM card also works fine on a plug-in 3G dongle and with a 4G mobile phone being used purely as a hotspot. It's definitely a difference about the way EE implement security or something with the new device. Also remembering back maybe about 4 years ago, I upgraded to the device that at that time was the 'upgrade' to the osprey 2. That did not work either, and in fact I cancelled that contract as EE shop or online help could not find a cure so I went back to using my old device, but it's getting rather a tired battery now. Back then we did not have to log in through a microsoft page, but it just failed to work - can't remember the error message. Is there a specific hidden page on configuration through 192.168.1.1 on the 4GEE wifi mini that I haven't looked at yet - like one for a firewall, or specific ports not opened. I have been through all the forums I can find from Microsoft and nothing comes up with a similar problem.

Re: 4GEE wifi mini and myaccount.microsoft.com login failure

Christopher_G — Tue, 23 Mar 2021 15:29:56 GMT

OK thanks for explaining further, @david3thomas.

I've sent you a private message to get some information from you.

Please take a look and get back to me.

Thanks

Chris

Re: 4GEE wifi mini and myaccount.microsoft.com login failure

EssexBoyEE — Tue, 23 Mar 2021 17:53:43 GMT

Where did the new Device come from ? EE or A N Other like an MVNO on EE.

First thing I would check is that the APN Settings are correct and if it lets you, also within APN change the IPV Settings to IPV4 only.

APN settings are in a Sub Menu when you log into 192.168.1.1

Name: EE internet

APN: everywhere

Proxy: Not Required

Port: Not Required

Username: eesecure

Password: secure

Re: 4GEE wifi mini and myaccount.microsoft.com login failure

david3thomas — Wed, 24 Mar 2021 08:02:16 GMT

Great news. Yes the 4GEE device was supplied direct by EE and changing IP connection mode from the default IPv4v6 to IPv4 seems to have solved the issue. I've tried a few times rebooting and also just switching between BT broadband and the EE device and I can get in each time on either seemlessly again. Thank you