topic Re: Elderly lady no longer able to facetime using EE MiFi box in Archived Posts

Elderly lady no longer able to facetime using EE MiFi box

James271 — Wed, 10 Feb 2021 10:01:04 GMT

I have a socially isolated elderly lady who uses an iPad and EE MiFi box to facetime her daughter. It has been working well until recently but over the last 2 weeks she has been unable to do so. She is well within her usage and is able to download other things. Can anyone help. I tried 3 times to email EE for support & tried the chat to no avail, so this is the last resort. Thank you.

Re: Elderly lady no longer able to facetime using EE MiFi box

Jon_K — Wed, 10 Feb 2021 12:30:26 GMT

Hi @James271.

Welcome to the community.

What happens when you try to use FaceTime?

Are you able to use data for other things like browsing?

Jon

Re: Elderly lady no longer able to facetime using EE MiFi box

James271 — Mon, 15 Feb 2021 14:49:34 GMT

Hi Jon, can use data for browsing and updating iOS and apps. This is all. Digital Champion trying to Facetime her.

Re: Elderly lady no longer able to facetime using EE MiFi box

James_B — Mon, 15 Feb 2021 15:19:23 GMT

Hi @James271,

What happens when she tries to start a FaceTime call?

James

Re: Elderly lady no longer able to facetime using EE MiFi box

James271 — Mon, 22 Mar 2021 10:18:45 GMT

Hi all, I managed to get the elderly lady reconnected. thanks to all - for input. Much appreciated.

Re: Elderly lady no longer able to facetime using EE MiFi box

Leanne_T — Mon, 22 Mar 2021 10:25:59 GMT

Thanks for coming back and letting us know @James271

Leanne 🙂