topic Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live! in Archived Posts

Trying to top up data on 4GEE mini WiFi - and losing the will to live!

maxredhall — Mon, 01 Mar 2021 11:28:49 GMT

Trying to top up the data for my mini WiFi - after going round in circles I have eventually found the top up page - BUT - It asks me to tick the 'I'm not a robot' box - but it doesn't exist!

There isn't a place to tick anything - this is driving me nuts - there has to be a simple way to do this

Can anyone help?

Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live!

XRaySpeX — Mon, 01 Mar 2021 12:28:16 GMT

Perhaps it's below out-of-sight. Some browser's pages don't always scroll properly. Try zooming out more.

Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live!

Leanne_T — Mon, 01 Mar 2021 12:50:24 GMT

Hi @maxredhall

Thanks for coming to the community.

Have you tried a different browser?

Thanks 🙂

Leanne.

Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live!

maxredhall — Mon, 01 Mar 2021 14:21:44 GMT

I have tried this on Google/Edge and Internet Explorer - same issue

Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live!

Leanne_T — Mon, 01 Mar 2021 14:24:33 GMT

Thanks @maxredhall

You can also give us a call on 07953 966 250 from any phone and choose top-up and follow the instructions, does this work for you?

Leanne.

Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live!

XRaySpeX — Mon, 01 Mar 2021 14:55:41 GMT

Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live!

Jemm555 — Sat, 20 Mar 2021 23:08:25 GMT

I’m in EXACTLY the same position, having tried on multiple devices. I feel like I have wasted my money, not to mention my time. The joke is, I’m trying to spend more money! Very, very frustrated. When I tried to complain, I filled in form and it wouldn’t send...... because I hadn’t clicked the non existent captcha, again! It’s a joke!

Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live!

Christopher_G — Sun, 21 Mar 2021 09:43:18 GMT

Welcome to the community, @Jemm555

I'm sorry to hear that you have this problem as well. Did you try on a different device or browser? That sometimes helps with this.

Chris

Re: Trying to top up data on 4GEE mini WiFi - and losing the will to live!

Jemm555 — Sun, 21 Mar 2021 09:46:56 GMT

As I highlighted in my post, I had already tried on different browsers and devices.

I ended up calling the number, but do not find this convenient or as advertised. There is clearly an issue with the security system that needs addressing.

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