topic Re: No data left message but she has 20Gb in Archived Posts

No data left message but she has 20Gb

topendtrev — Tue, 09 Mar 2021 12:33:16 GMT

I have an unlimited broadband account & I gift my sister 10 or 20Gb every month but she today started getting the message No data left" the renewal date is the 20th we have done this lots of times before it has worked ok. Called the shop in Lisburn 5 times and after waiting again and again just get disconnected
thanks
Trev

Re: No data left message but she has 20Gb

Chris_B — Tue, 09 Mar 2021 13:54:42 GMT

@topendtrev No EE store is open at the moment so it’s not worth calling them you need to call customer services on 150 anyway as a store can not help you.

have you checked her allowance on your account as her device/allowance is there for you to see.

Re: No data left message but she has 20Gb

topendtrev — Tue, 09 Mar 2021 14:37:54 GMT

I checked that first off ; according to EE she has 20Gb of 20Gb left

Re: No data left message but she has 20Gb

Jon_K — Tue, 09 Mar 2021 16:21:31 GMT

Hi @topendtrev.

Are you trying to gift data in the app or online?

Could you try a different browser?

When was the last time you were able to gift data?

Jon

Re: No data left message but she has 20Gb

topendtrev — Tue, 09 Mar 2021 16:28:19 GMT

ok we can close this issue ; called EE & Chris explained although I have an unlimited package I was not able to gift any more data until the next reset date & he helped me to sort out some data so cheers bye

Re: No data left message but she has 20Gb

Jon_K — Tue, 09 Mar 2021 17:23:49 GMT

Thanks for letting us know, @topendtrev.