topic Re: Itemised usage in Archived Posts

Itemised usage

jockwav — Wed, 27 May 2020 08:11:20 GMT

I have tried a few times over the last few days for a breakdown of my data usage,all i get it an error message.

See your itemised usage

An unexpected error occurred.

Please try again later.

Re: Itemised usage

James_B — Wed, 27 May 2020 10:54:47 GMT

Hi @jockwav,

Are you seeing this issue in the My EE app or via the web?

Thanks

James

Re: Itemised usage

jockwav — Wed, 27 May 2020 17:12:28 GMT

I don,t use the app it,s the web.

Re: Itemised usage

Katie_B — Thu, 28 May 2020 08:18:47 GMT

Good Morning @jockwav.

Are you trying to download this file as a PDF?

Have you tried another browser?

Katie 🙂

Re: Itemised usage

jockwav — Thu, 28 May 2020 17:50:50 GMT

I am not trying to download anything,i just wish to see a breakdown of my data usage,how it has been used.

Re: Itemised usage

XRaySpeX — Thu, 28 May 2020 21:42:28 GMT

Are you on contract or PAYG?

Re: Itemised usage

jockwav — Fri, 29 May 2020 09:11:24 GMT

I am on a monthly 100GB data contract & i would like to be able to see my usage as in a breakdown of that if you know what i mean.

Re: Itemised usage

XRaySpeX — Fri, 29 May 2020 09:36:18 GMT

Are you wanting to see a breakdown of what's using your data?

What device are you using that's got the SIM in?

Re: Itemised usage

jockwav — Fri, 29 May 2020 10:02:21 GMT

it,s the EE 4g wifi router,yes i want to see a breakdown of my data usage.

Re: Itemised usage

XRaySpeX — Fri, 29 May 2020 10:05:26 GMT

It's your devices connected to the router that are using your data. EE would have no idea what they are running & nor does the router. It's all packets to them.

Re: Itemised usage

jockwav — Fri, 29 May 2020 10:09:55 GMT

Re: Itemised usage

Perelleo707 — Mon, 08 Feb 2021 14:30:12 GMT

If that's the case what is the 'See your itemised usage' supposed to show?
I'm also getting the same error message on both app and website.

Re: Itemised usage

Katie_B — Mon, 08 Feb 2021 15:51:23 GMT

Hi @Perelleo707.

Itemised billing will show calls made from your line and any out of allowance charges.

Katie 🙂

Re: Itemised usage

XRaySpeX — Mon, 08 Feb 2021 16:59:41 GMT

@Perelleo707 : Are you on contract or PAYG?

Re: Itemised usage

Penemuki3 — Mon, 08 Feb 2021 17:01:37 GMT

Goood

Re: Itemised usage

Perelleo707 — Mon, 08 Feb 2021 18:01:19 GMT

Ok, but this is for a home router not a mobile, so I don’t make calls using this account. Perhaps the content could be clearer.

Re: Itemised usage

XRaySpeX — Mon, 08 Feb 2021 18:44:29 GMT

@Perelleo707 : Do you mean a mobile BB router with a SIM? If so, you can still send texts & these will be itemised.