topic Re: Re: 4GEE home wifi keeps losing wifi connection in Archived Posts

Re: 4GEE home wifi keeps losing wifi connection

stevenmacd81 — Sat, 30 Jan 2021 22:31:56 GMT

Hi,

I've been having this exact issue for months now. The signal stays on but every device gets disconnected and i have to reset the hub. Even a Ethernet connected computer loses internet. My phone which is also on ee doesn't drop at all.

Re: Re: 4GEE home wifi keeps losing wifi connection

Christopher_G — Sun, 31 Jan 2021 09:14:08 GMT

Welcome to the community, @stevenmacd81

Have you spoken to our Tech Gurus about this?

Chris

Re: Re: 4GEE home wifi keeps losing wifi connection

stevenmacd81 — Sun, 31 Jan 2021 14:06:29 GMT

No, but i have tried all the fixes suggested on this forum.

Re: Re: 4GEE home wifi keeps losing wifi connection

Christopher_G — Sun, 31 Jan 2021 14:42:06 GMT

That's brilliant, @stevenmacd81

It should help our technical support team diagnose the problem quicker. I recommend getting in touch with them when you can. You can find our contact information on the get in touch help page.

Chris

Re: Re: 4GEE home wifi keeps losing wifi connection

AEdmund — Sun, 31 Jan 2021 15:07:35 GMT

Sounds like the same issue I had. It didn't get resolved until I was sent a new router. The new one has worked perfectly ever since I got it back.

I was told that EE want 3 attempts to repair before a new one is sent.

So frustrating but worth it in the end.