topic Re: Can I Only See EE Devices Connected To My Router? in Archived Posts

Can I Only See EE Devices Connected To My Router?

Emma9000 — Thu, 28 Jan 2021 11:49:42 GMT

I'm trying to see what devices are connected to my router. I have logged into the router but can't find this information any where? It only says 3 devices connected for example but no where does it say what these devices are?

I read someones post who said it will only show EE devices, is this correct? Poor service if true.

Re: Can I Only See EE Devices Connected To My Router?

XRaySpeX — Thu, 28 Jan 2021 12:28:58 GMT

Is this mobile or fixed home BB? Which router?

No router will only show devices of its own manufacturer. Whatever post you read is boloney.

Re: Can I Only See EE Devices Connected To My Router?

Emma9000 — Thu, 28 Jan 2021 12:35:22 GMT

Thanks for your reply.

It is a EE 4GEE Home Router 2017

Re: Can I Only See EE Devices Connected To My Router?

XRaySpeX — Thu, 28 Jan 2021 12:47:14 GMT

Where it says that 3 devices are connected there should be a link or button to Connected Device(s) . On my diff 4GEE router it's under Connection / Connection Status / WLAN Status.

Re: Can I Only See EE Devices Connected To My Router?

Emma9000 — Thu, 28 Jan 2021 16:08:48 GMT

Thank you for your message. There is no option to click that. It only states the number of devices connected.

Re: Can I Only See EE Devices Connected To My Router?

XRaySpeX — Thu, 28 Jan 2021 16:21:01 GMT

Have you logged into it or are you just reading off its home page?

Re: Can I Only See EE Devices Connected To My Router?

Emma9000 — Thu, 28 Jan 2021 16:25:22 GMT

So it says about the number of devices connected on the first screen. And then when I log in there is no Connection options. I only have along the top - Home - Status - Services - Settings - Device - User Guide

I have been through all of these and no where states about devices connected?

Thanks for your help.

Re: Can I Only See EE Devices Connected To My Router?

XRaySpeX — Thu, 28 Jan 2021 16:34:42 GMT

I would've thought it'll be under Status.

Re: Can I Only See EE Devices Connected To My Router?

Emma9000 — Thu, 28 Jan 2021 16:39:30 GMT

Thank you but under Status there is a Wifi section, which does again state how many connected users there are, but no where for details on what devices these are.

Re: Can I Only See EE Devices Connected To My Router?

Leanne_T — Thu, 28 Jan 2021 18:20:01 GMT

Hi there @Emma9000

Thanks for posting on the community.

If you don't have the device information showing, please give us a call on 0800 079 8586 our Mobile Care team will get this looked into further for you 🙂

Thanks.

Leanne.