topic Re: How to speak to a human without an EE mobile in Archived Posts

How to speak to a human without an EE mobile

JT903 — Tue, 19 Jan 2021 16:04:23 GMT

I have EE broadband, but not EE mobile. It seems there is no way to speak to someone to upgrade my EE broadband, as all numbers on the website seem to require me to enter my EE mobile number before I can go through to speak to a human. Any ideas how to find a number which is for EE broadband customers? (Note that the chat function also does not seem to be working, or I would have tried that).

Re: How to speak to a human without an EE mobile

Christopher_G — Tue, 19 Jan 2021 16:10:04 GMT

Hi @JT903

Welcome to the community.

Are you calling our broadband customer services number: 0800 079 8586?

That should get your through to the correct automated system and ask for your landline number.

Chris

Re: How to speak to a human without an EE mobile

XRaySpeX — Tue, 19 Jan 2021 16:11:35 GMT

Text NUMBER to 150 from your mobile router.

Re: How to speak to a human without an EE mobile

JT903 — Tue, 19 Jan 2021 16:20:04 GMT

Thanks Chris

Now on hold.

[Mod Edit: removed signature with company details]

Re: How to speak to a human without an EE mobile

Christopher_G — Tue, 19 Jan 2021 16:20:27 GMT

You're welcome, @JT903

Hope you get sorted. 🙂

Chris