topic Re: problems connecting Efergy Engage Hub to 4gEE router in Archived Posts

problems connecting Efergy Engage Hub to 4gEE router

kbjpick — Thu, 14 Jan 2021 17:01:13 GMT

Had above energy monitoring Hub working on EE Landline router but as router had c 6 Mbit/s throughput I added a Mobile 4GEE router which gives 30-50 Mbit/s performance - Yay, BUT, when I try to connect Engage Hub it will not connect with Efergy's servers!

Any ideas? TIA

Re: problems connecting Efergy Engage Hub to 4gEE router

XRaySpeX — Fri, 15 Jan 2021 00:46:59 GMT

You probably need to switch the mobile router to the 2.4 GHz WiFi band. These smart home devices often can't do 5 GHz.

Re: problems connecting Efergy Engage Hub to 4gEE router

kbjpick — Fri, 15 Jan 2021 11:14:05 GMT

Thanks for that - but how do you direct ethernet socket to use only 2.4 Ghz Wifi band? The Admin panel for the router doesn't even identify number of wired connections to 4GEE router, let alone allow you to specify which band that Ethernet socket is to use? Or am I missing something?

Re: problems connecting Efergy Engage Hub to 4gEE router

XRaySpeX — Fri, 15 Jan 2021 13:38:04 GMT

@kbjpick : Do you have the heating hub connected to the router by Ethernet? In which case my advice above doesn't apply. I thought it would be by WiFi.

Which model router do you have?

Re: problems connecting Efergy Engage Hub to 4gEE router

kbjpick — Fri, 15 Jan 2021 13:42:36 GMT

Thank you for continued interest - Router is 4GEE device

*Device name: **4GEE Router*
*IMEI: **xxxxxxxxxxxxxxx*
*Software version: **HH70_E1_02.00_24*
*Modem version: **HH70_E1_02.00_24*
*MAC address: **xx:xx:xx:xx:xx:xx*
kind regards

[mod edit: please do not post personal information on the public board. Thanks!]

Re: problems connecting Efergy Engage Hub to 4gEE router

XRaySpeX — Fri, 15 Jan 2021 13:37:03 GMT

@kbjpick : The other poster was talking about a completely diff router on a diff network. His issue is not your issue. I've separated them!

Re: problems connecting Efergy Engage Hub to 4gEE router

BelMex — Fri, 15 Jan 2021 21:22:32 GMT

Great, I am now so confused - apologies if I messed things up.
Tried to work out where to find posts but no luck... will try again later.

Sent from Yahoo Mail for iPad

Re: problems connecting Efergy Engage Hub to 4gEE router

XRaySpeX — Fri, 15 Jan 2021 21:59:44 GMT

Click on your nick to L of any post & you'll see all your posts.

It wasn't you confusing things. It was other poster latching onto your thread with an entirely diff issue.

Re: problems connecting Efergy Engage Hub to 4gEE router

kbjpick — Sat, 16 Jan 2021 08:35:11 GMT

Your comment "Click on your nick to L of any post & you'll see all your posts." means absolutely nothing to me - would you please elaborate in plain English?

Re: problems connecting Efergy Engage Hub to 4gEE router

Katie_B — Sat, 16 Jan 2021 08:48:07 GMT

Hi @kjpick.

If you click your username this should show your posts.

Katie.

Re: problems connecting Efergy Engage Hub to 4gEE router

kbjpick — Sat, 16 Jan 2021 11:47:37 GMT

Not seeing any suggestions for this problem! Has anyone had a problem migrating a device from a landline router ethernet input to a 4GEE Mobile router ethernet input and if so how was it resolved? Please