topic Re: Really strange issue with WIFI on new 4GEE Home Router in Archived Posts

Really strange issue with WIFI on new 4GEE Home Router

martinmcd21 — Fri, 15 Jan 2021 13:35:55 GMT

Speeds were a bit slow this morning so I started having a look. I turned it off and on again and now it’s just strange.

Speeds on Ethernet connected devices are fine. 50mbps and upwards. But on WiFi, it won’t even run a speed test. The odd web page will load but it’s a struggle, even when very close to the device.

The WiFi light is on.

Any ideas?

Re: Really strange issue with WIFI on new 4GEE Home Router

Chris_B — Fri, 15 Jan 2021 14:07:20 GMT

@martinmcd21 Have you tried restarting your device that your running the speed test on ?

Re: Really strange issue with WIFI on new 4GEE Home Router

martinmcd21 — Fri, 15 Jan 2021 14:52:09 GMT

Yes, I have tried that. No joy. Never seen a WiFi signal behave so strangely.

Iphone is connecting fine to other WiFi networks and running Speedtests normally.

Re: Really strange issue with WIFI on new 4GEE Home Router

James_B — Fri, 15 Jan 2021 14:56:56 GMT

Hi @martinmcd21,

Have you tried forgetting the WiFi network and reconnecting?

James

Re: Really strange issue with WIFI on new 4GEE Home Router

martinmcd21 — Fri, 15 Jan 2021 15:31:38 GMT

Yes, and have also tried full network reset.

Re: Really strange issue with WIFI on new 4GEE Home Router

martinmcd21 — Fri, 15 Jan 2021 15:42:47 GMT

Have even done full factory reset on the router.

So in summary:

2 bars of signal.

Ethernet connected devices working well.

WiFi light is on.

Devices connect to WiFi.

Devices connected to the WiFi behave strangely. They will load basic web pages but will not run a speedtest or run Netflix etc.

Re: Really strange issue with WIFI on new 4GEE Home Router

James_B — Fri, 15 Jan 2021 15:53:51 GMT

Hi @martinmcd21,

Do you experience the same issue when you are in the same room as the router?

James

Re: Really strange issue with WIFI on new 4GEE Home Router

martinmcd21 — Fri, 15 Jan 2021 16:22:46 GMT

Hi James. Yes.

Re: Really strange issue with WIFI on new 4GEE Home Router

martinmcd21 — Fri, 15 Jan 2021 16:24:36 GMT

Can’t believe those images didn’t post.

Re: Really strange issue with WIFI on new 4GEE Home Router

James_B — Fri, 15 Jan 2021 16:33:52 GMT

Hi @martinmcd21,

Your images were just awaiting moderation. I've approved them for you now.

Have you been able to test more than one device via WiFi?

James

Re: Really strange issue with WIFI on new 4GEE Home Router

martinmcd21 — Fri, 15 Jan 2021 16:43:20 GMT

Hi James, yes. Same issue with MacBook and iPhone.

both were working perfectly this morning and nothing changed that I know of. Both were speed testing at 50mbps.

I suspect the router’s WiFi has developed a fault.

Re: Really strange issue with WIFI on new 4GEE Home Router

James_B — Fri, 15 Jan 2021 16:48:42 GMT

Thanks @martinmcd21, the next step would be to get in touch with Customer Care so our Tech Gurus can run through some diagnostics with you.

They'll be able to organise a replacement if they determine the device to be faulty.

James

Re: Really strange issue with WIFI on new 4GEE Home Router

martinmcd21 — Fri, 15 Jan 2021 16:54:02 GMT

Thanks very much for your help James. I will contact them now.

Re: Really strange issue with WIFI on new 4GEE Home Router

James_B — Fri, 15 Jan 2021 16:55:24 GMT

No problem @martinmcd21

Please keep us updated.

James