topic Re: download speed - 4g EE home router 2 in Archived Posts

download speed - 4g EE home router 2

Stepsend36 — Wed, 13 Jan 2021 17:54:24 GMT

Hi,

I've just had a private engineer visit my property as I though our PC was not working as it should be.... he completed a speed test on our internet and the download speed from my 4G EE Router 2 is a dreadful 988.10 KBPS and upload is 373.87 KBPS....

When I did the EE coverage checker it said I would be able to get 31 MB/S !!! with the Router 2... I'm paying £40 a month.

Can anyone suggest how I can resolve the issue? is it the router ?

Re: download speed - 4g EE home router 2

XRaySpeX — Wed, 13 Jan 2021 20:07:54 GMT

Do your own speedtest.

Try a wired speedtest, using an Ethernet cable supplied with the router, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

Re: download speed - 4g EE home router 2

Stepsend36 — Wed, 13 Jan 2021 20:15:53 GMT

I will try that but when the engineer carried out the test the router and Pc where connected via the Ethernet.

Re: download speed - 4g EE home router 2

martinmcd21 — Fri, 15 Jan 2021 13:37:36 GMT

position your router beside a window.

Re: download speed - 4g EE home router 2

wardi — Fri, 15 Jan 2021 15:52:57 GMT

Stepsend36.. if you can, tether your phone to the PC via USB to temporarily use as the router. Turn off/disconnect the 4GEE router. Then do a speed test - your phone pulls it's data signal from the same mast as the router. If you get a much better speed with the phone connected it suggests the router may have a problem. If the speed is similarly poor with the phone it suggests you have a weak signal or reception problem. However

this would also have affected your mobile reception quite drastically.