topic Re: Can't Top Up 4GEE Wifi device in Archived Posts

Can't Top Up 4GEE Wifi device

mpet45 — Wed, 04 Nov 2020 13:15:01 GMT

I've been trying to top up the device for the last few days. When I attempt to connect to the device I'm given a number of options to buy credit and 'Top up'. Clicking on a 'top up' button goes to my account.ee.co.uk and hangs for an age. It eventually loads an unstyled page - various assets have failed to load. Scrolling down I do eventually see a 'Continue', clicking on which just leads to an unstyled error page. Anyone else seeing this?

Is there a way to top up that does not require being connected to the 4GWifi device?

Re: Can't Top Up 4GEE Wifi device

XRaySpeX — Wed, 04 Nov 2020 13:37:06 GMT

Try Fast Top Up

Re: Can't Top Up 4GEE Wifi device

mpet45 — Wed, 04 Nov 2020 15:03:53 GMT

Thanks, that worked. I was able to add credit and then 'Buy data' within the WIFI login interface.

Re: Can't Top Up 4GEE Wifi device

XRaySpeX — Wed, 04 Nov 2020 15:31:45 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

Re: Can't Top Up 4GEE Wifi device

Paulc61 — Thu, 14 Jan 2021 17:02:52 GMT

This website is absolute garbage. EE must be losing money as I have the same trouble topping up and gave up after 45 minutes of trying last time, I'm sure it must be easier and others have difficulty.

Come on EE get your act together.

Re: Can't Top Up 4GEE Wifi device

James_B — Thu, 14 Jan 2021 18:30:44 GMT

Hi @Paulc61,

Welcome to the EE Community. 🙂

Have you tried the marked solution to this thread?

Thanks

James